Sweetlake Interior Design LLC

Dear Chris,
Thank you for taking the time to share your feedback. We appreciate all comments, whether positive or negative, as they help us improve our services. This is our first negative review in 20 years of business; I have a passion for what I do and take this seriously.
Regarding your concerns, I’d like to address each point:
1. Project Completion Date: Our records indicate that your project was completed in early 2020, and you have not contacted our company since we completed the final checklist. We take pride in delivering timely and quality work to our clients.
2. Communication: We regret any misunderstanding. We have not received any direct communication from you regarding concerns since our final invoicing and completion of the project at the beginning of Covid. We encourage open dialogue and would be happy to address any issues promptly. We sent multiple refunds for approved items that you were unhappy with. This was our last communication. Maybe it was because you went into business with my design partner of seven years, plus.
3. Materials Approval: The materials used in your project were approved in meetings and selected based on industry standards and quality. We strive to provide our clients with the best possible materials.
4. General Contractor (Builder): Sweetlake was not the general contractor for your project. We were responsible for specific aspects of the design and execution.
5. Design Preferences: You approved and authorized payment for all aspects. We always aim to create spaces that reflect our client’s vision while maintaining functionality and aesthetics.
6. Color Selection: Our team follows design principles and considers color harmony. We apologize if the mauve we call raspberry color accessory accents didn't meet your expectations. Although many options were presented, these were chosen in our meetings.
7. Material Consultation: We apologize if there was any oversight in material selection. We value client input and will strive to improve our communication in the future.
8. Flooring Tiles: We apologize for any inconvenience caused by the slippery flooring. All hard tile flooring can become slippery when wet. The selected interior tile meets the commercial slip ratings. The tile chosen and approved comes with a commercial slip rating. Please see the link here. https://www.atlasconcorde.com/en/sensitech
9. Countertops: The countertop material is designed to be durable, but all porcelain, quartz, or granite are not resistant to chipping. This usually occurs around the sink and mitered edges from hitting these areas with pots and pans with everyday use. The material used in your home can be repaired if chipping has occurred. This is standard maintenance. You can contact Siri Granite in Houston if you'd like to schedule maintenance. They will be familiar with your project. The material can be cleaned with bleach wipes to lift stubborn stains; this will not damage the surface. We discussed this during our final walk-through.
10. Furniture Quality: We appreciate your feedback regarding quality and comfort, which is our top priority. We made all requested changes to the sofa cushions to reach the expected level of comfort. These change requests were completed at no additional charge and approved after sitting on the furniture in the home.
Sincerely, Lori

Thank you so much for your kind words and review!

I have worked with Creative Branch for many years, I love their arrangements, If I’m looking for something out of the box they definitely come through! Their customer service is far above the rest, I plan to keep them in my little black book for a very long time. Thank you Blain for providing me with such beautiful floral arrangements!