Tammy Jones

Poor post sales customer support in regards to follow-up via phone calls and email. Had asked Inland Flooring (Darrell) to help resolve some issues with wood flooring by filing a claim. I was told by the manufacturer that I had to initiate this claim thru the retailer (Inland Pacific Flooring). I tried to initiate however very poor follow-up by Inland. They kept on using excuse "...Oh, its' been really crazy around here... haven't got to it yet...". I was told this twice over a period of 2 months still with no action or follow-up.

What a find! We just built a new house, and Inland Pacific Flooring saved us a ton of money on flooring. They had (or could get) the tile and carpet we had seen in other stores for 30 - 40 percent less. Darrell, the owner, is extremely knowledgeable about all of his products and the flooring industry.

Our designer said we had to stop in on our way home from the airport, their prices would be much better than our other quote, plus having a dog we had to be careful to get the right product. After talking to Darrell and finding that not only did they have a much better selection and prices than we found elsewhere, we decided we should have him review the rest of our tile and stone needs. This included hardwood flooring, carpet, tile and stone for 4 bathrooms and the kitchen back splash. In the end we got much better products and prices for everything - not to mention amazing service. They are a very hard working family-owned business and they seem to take terrific care of all their customers. We were no exception.

Do yourself a favor when shopping for flooring and stop by Inland Pacific. They know their stuff, are competitively priced, care about your project, and your satisfaction; we couldn't be more pleased!

When putting new floors in our house we found a treasure in this family owned and operated business. In January of 2013 we went searching for flooring to put in our living room that was reasonably priced and fit our high expectations. We finally found it with Inland Pacific. The owner was willing to show us every kind of product that matched our description, and the prices were great. May of 2013 our house flooded, making it necessary to put new floors throughout the house. When we went back to Inland Pacific we learned that our flooring was discontinued and there was not more. We tried with another dealer in town, but that was an awful experience and they sold us the wrong click pattern (so the previous flooring and the new flooring would not fit together even though they were the same product). The owner at Inland Pacific finally called us one day and said she remembered that we needed more flooring and she just had a return from another customer of our exact flooring. We went and purchased it immediately, but were unable to take it with us. Of course this was no problem with them and they stored it for us for about three weeks until we could pick it up. The service we received was exceptional! I highly recommend Inland Pacific Flooring because I know the customer will always have a great experience.