The Reflective Designer

This has been one of the worst customer experiences of my life. In May 2017 Elaine Monaco came to my house to measure and show me some options for window treatments for my kitchen. I selected one that I liked and we completed the paperwork. Elaine was very friendly at that time. We specifically spoke about scheduling installation around my work and family life schedules. Elaine told me it would be absolutely no problem. That all changed after the blinds came in, when I was informed that the only time her installers could do the work was late afternoon on Tuesdays or Saturday mornings, neither of which worked with my schedule. I offered multiple other options, 6 hour windows two weekdays a week on my work from home days. I was willing to wait a few extra weeks, but since she had told me my schedule would be no problem I expected she would work it out. Unfortunately, Elaine did not see it that way. She offered to have him come while I was at work, instructing me to leave my house unlocked for a complete stranger to come in and do work and leave a check or cash for the remainder what I owed. I explained that I was not comfortable with that and asked her to keep trying to find a date and time for installation. Elaine’s whole demeanor changed at this point. She became defensive and even demanding… Offering me a day/time less than a week away and requiring me to respond within 24 hours or lose the spot. At east half of those “offers” were the same Tuesday afternoon/Saturday morning slots I had already said I couldn’t do. Others would have been ok if they hadn’t been so last minute. When I asked if we could book a little further out, thinking that would make it easier for all parties to find an opening that worked. I was told that her installers had a “dynamic schedule,” and that this is the best she can offer me. To make it even more uncomfortable, she repeatedly pointed out that I would need to pay the balance owed before any work could be completed. Having worked with more than a few contractors over the years, I know better than to do that as it leaves you with no recourse in the even of incomplete or shoddy work. Rather than understanding this, she seemed to take it personally and became even more defensive. It is now February 2018 and I still do not have my window treatments nor a date/time for installation. I have asked for a refund, since the paperwork used does NOT say “no refunds,” and was flatly refused. I am at a loss as to how this can ever be resolved. Beware before hiring this woman/company.

Beverly is a wonderful and thoughtful designer. She came into a situation where there were already two large casement pieces we were not going to get rid of, a color of paint on the walls not of her choosing and made it all work. I needed to update the ;look of my Master because the Master Bathroom had just been updated and in the construction upheaval the Master bedroom got filthy with construction dust. We ripped out rugs, through out bedspreads, pillows, ripped down wallpaper, all things that couldn't be salvaged and she came to the rescue, making our bedroom go very well with the new bath. We weren't expecting to redo our bedroom, so it was great that she took whatever was left and incorporated it unto the new design.

Cathy helped us with window coverings for our new home and knew exactly what we were looking for. She had great suggestions for options and colors as well as durability with kids and pets. Everything was ordered and completed quickly. I look forward to using Cathy and The Reflective Designer for future projects.

Beverly Ferguson has once again exceeded my expectations with the completion of the window treatments for my new home. I also worked with her about a year ago on window treatments for home I recently sold, and I loved her work then as well. Beverly has a great sense of style and listens very carefully to your likes and dislikes to come up with unique and functional solutions for your home. I absolutely love every window treatment in my home - which include a variety of custom roman shades and slider door drapes as well as Hunter Douglas Lite-Rise blinds. The gentlemen who does the installation, Wayne, is professional, meticulous, and extremely knowledgable. All work was completed on time, phone calls were returned promptly and Beverly's willingness to come to my home to show me all the fabrics and colors in my space really helped me envision the final product and make informed decisions. I highly recommend Beverly and Wayne to anyone looking for smart, stylish assistance with window treatments.

I recently worked with Beverly on blinds for the entire house and she also helped me furnish my living room which is an awkward space to work with due to the shape. I am beyond thrilled with the results of both the blinds and the living room. I met with Beverly several times and we discussed my thoughts, vision, use of space and issues I had with the space in the living room. Each time she brought with her samples of fabrics, furniture pictures, blinds, shutters etc. she was able to immediately understand what look I was trying to achieve and some how knew exactly what my taste was. She then sent me some ideas and they were all spot on! I was truly amazed how she grasped what I was looking to accomplish in only meeting and speaking with me a few times. Beverly is a pure delight to work with. Very personable, professional, timely, and talented but what is most impressive about Beverly is her expansive knowledge of design, fabrics, furniture, quality, and products. She far exceeded my expectations and they were fairly high to begin with. She transformed my living room into a masterpiece. As far as the blinds, I decided on a combination of plantation shutters on the lower level and blinds on the second floor. She helped me to keep costs under control by sharing her knowledge of the hunter Douglas product line. The blinds are stunning! And the shutters are gorgeous! They have added so much value to the home. I would recommend Beverly to anyone and everyone. She and her staff are top notch!

We have used the Reflective Designer for the past 9 or 10 years for our window treatments. Both Jo and Victor are very responsive, talented and give excellent after-sales care. In the fall of 2013 Victor designed and oversaw a complete remodel of what had been a family "playroom", turning it into a beautiful, peaceful adult oasis. He is an attentive listener, and came up with options for furniture and upholstery, carpet, wallpaper, paint colors and the fireplace wall that we loved. Thanks to the Reflective Designer's relationships with the furniture makers Victor was able to adapt sofa and chair designs to suit us. During the construction phase Victor was on top of the process and we had no hesitation in leaving on vacation during that time. Overall working with Victor was a very positive experience and we will certainly consult him on our next project.