Thomas Grae Interior Design & Construction
About Us
Services Provided
Green Building, Guesthouse Design & Construction, Kitchen Remodeling, 3D Rendering, Art Selection, Basement Design, Bathroom Design, Bedroom Design, Closet Design, Color Consulting, Custom Bathroom Vanities, Custom Beds, Custom Bookcases, Custom Built-ins, Custom Cabinets, Custom Furniture, Custom Kitchen Cabinets, Custom Shelving, Custom Walk-in Closets, Dining Room Design, Entry Design, Floor Plans, Furniture Selection, Holiday Decorating, Home Staging, Home Theater Design, House Plans, Interior Design, Kitchen Design, Laundry Room Design, Lighting Design, Living Room Design, Mudroom Design, Nursery Design, Playroom Design, Space Planning, Sunroom Design & Construction, Home Office Design
Areas Served
Carolina Beach, Leland, Myrtle Grove, Wilmington, Wrightsboro, Wrightsville Beach, Arcadia Lakes, Cayce, Columbia, Forest Acres, Irmo, West Columbia, Elgin
Category
Business Details
Business Name
Thomas Grae Interior Design & Construction
Phone Number
(404) 451-6420
Website
Address
Wilmington, NC 28409
Typical Job Cost
$10,000 - 600,000
License Number
License #08875
Followers
Credentials
George & Shaynaeh are awesome! They listen, they roll with the punches and get the job done on time and within budget. We threw some changes at them and they listened and came up with solutions for our desires. I couldn't recommend them high enough!Read Full Review
27 Reviews for Thomas Grae Interior Design & Construction
Our records indicate a contractual E-deign project we completed for you in September and not the October timeframe you referenced above.
Nonetheless - we want to ensure we are providing consistent customer service to all of our clients and address any concerns you may have. Thomas Grae successfully completed the contractual agreement for 2 spaces (living room + foyer) before the agreed date and the designs were delivered to your email on Thursday, Sept 16th. Our team was available for email + phone support during the 48 hour timeframe you referenced above with limited timeslots on the 17th, 18th and 20th. As you also referenced above you didn't have availability during the timeslots we allotted for this type of service. We have an interior design + construction firm with full schedules and to ensure we are meeting the needs of all of our clients we must designate certain timeslots for everyone to have equal support. Unfortunately, we are not open on Sundays.
Just to be clear our support team was available during the contractual agreement timeframes but our schedules didn't aligned. We heard your concerns and wanted to be sure we rectify them so we offered an additional 72 hours of email + phone support to ensure you were completely satisfied with our service. After the various text exchanges you opted for the email support. The additional customer support we provided to you ended our contractual agreement on September 23rd instead of the original contractual end date of September 20th. Our team over extended our support, in addition we provided 2 E-designs when the original contractual agreement only states 1 design per space w/changes. We wanted you to be completely satisfied with your design and also ensure we continue delivering the customer service we are known for. It appears from your feedback you were looking for a firm with an open schedule to accommodate your heavy workload and we truly apologize if we were not able to meet those needs for you. Again, we thank you for your feedback and your business. We wish you all the best.
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Thomas Grae Interior Design & Construction Average rating: 5 out of 5 stars |
1 Comment