Basement Design, Bathroom Design, Custom Cabinets, Floor Plans, Garage Design, Handicap-Accessible Design, Home Theater Design, House Plans, Kitchen Design, Laundry Room Design, Lighting Design, Mudroom Design, Outdoor Kitchen Design, Space Planning, Universal Design, Architectural Design, Architectural Drawings, Building Design, Home Remodeling, Multigenerational Homes, Outdoor Lighting Design, Site Planning, Custom Homes
Burbank, Finley, Highland, Kennewick, Pasco, Richland, West Pasco, West Richland
2013 Parade of Homes: Best in Parade Best Overall Best Interior Design2012 Parade of Homes Awards: People’s Choice Award Best Kitchen Master Suite2011 Parade of Homes Awards: People’s Choice Award Best Master Suite Best Interior Design
Thank you for your review. While it is always my goal to meet or exceed my client's expectations, I understand that this can not always be possible. In the case of your cracked floor tiles, it was unfortunate that the concern was not brought directly to me, but rather through a 2-10 Warranty complaint about a month ago. Upon receiving a copy of the complaint from a 2-10 Warranty rep, I promptly followed up on your concern that the framing may be the source of the issue. I immediately hired a structural engineer to who visited your home and found that the structure was built as designed. I then contacted the local supplier of the tiles and obtained contact info for the tile manufacturer's rep. This rep was eager to stop by your home and contacted you to arrange a visit while he was in-town from the Seattle area. He was unfortunately told by your husband that you were both too busy to accommodate his request. I then requested that this rep investigate whether there were any framing specs that I was unaware of and that are not readily available on their website or packaging. He did this and found that there where no specific framing instructions or requirements for increased framing to install the tile. The tile rep then quickly agreed to submit a claim to the manufacturer for possible product defect. This complaint is so new that we have yet to hear back from the tile company on this claim. The manufacturer, supplier, installer nor myself have ever experienced cracked "wood tiles" with standard framing engineering. It is my hope that as we work through the appropriate channels that we will discover the cause of the issue, replace the product with confidence and you can begin enjoying your home again.