Art Selection, Bathroom Design, Bedroom Design, Custom Furniture, Custom Home Bars, Custom Rugs, Custom Walk-in Closets, Energy-Efficient Homes, Entry Design, Floor Plans, Green Building, House Plans, Kids Bedroom Design, Kitchen Design, Kitchen Remodeling, Living Room Design, Playroom Design, Space Planning, Sustainable Design, Universal Design, Wine Cellar Design, Consultation in Japanese Language
Aiea, Honolulu, Kailua, Kaneohe, Kāne‘ohe, Pearl City, Pearl Harbor, ‘Aiea, Japan
Top 5 Best Interior Design Firms in Hawaii in 2017&2016 2015 ASID Design Excellence People Choice Award 2013 Smart Choice Award, California 2010 HI Home & Remodeling Magazine Editor’s Choice Award Gold Key Award Nominee
Reiko Lewis, Principal
Ventus Design appreciates the time you have taken to expresses your thoughts regarding our process. We apologize that our work did not meet your expectations for the project, and will reflect upon this information moving forward to better serve our clients.
Ventus Design prepared a variety of furniture schemes for your review, each tailored to new interests and ideas that were discussed numerously. To accommodate the high-budgeted furniture you preferred, we suggested a range of items to offset the cost including pieces to be made locally. Unfortunately, living Hawaii does not present itself as a cost-friendly. Affordable pieces are often marked up due to consolidation and shipment to the islands. Although we tried to source from a variety of locations, we were unable to reduce the freight fee.
It was an unfortunate situation that your table arrived damaged. This sometimes happens due to the long transit to Hawaii. Industry companies have standards to submit claims promptly after inspection of the piece. Due to the nature of the piece, payment and the method of shipment in order to maximize cost benefits to you, it was necessary for the client to submit the proper forms. Ventus Design provided as much assistance as they could to help you resolve the situation quickly, however you wanted to handle the situation personally as you happened to be in Los Angeles.
Our designers are dedicated to creating beautiful and comfortable spaces that meet the needs of the client. We apologize we were unable to do this for you and move forward with the project.
Ventus Design, Principal