Watson Steel & Iron Works, LLC.

Tonya was very helpful and answered all my questions regarding style and handles for my new front railings. The installers were professional, quick and did a great job with the paint touchups. I would recommend Watson Steel & Iron Works to anyone needing outside railings.

Watson iron and steel did our railing for our back porch in 2019. They had to come back and make some corrections, but all in all, we were pleased with their work. We had them come back out a few months ago to measure for our new railing on our front porch. We told the man who came out to literally replicate the railings THEY made to match the back porch exactly. He looked and the back railings, measured the height, the distance between the pickets, etc. I was very clear, and he seemed to understand perfectly… it was simple “just make the exact same thing you made last time.” Yep, got it! Well apparently it wasn’t as simple as it seemed! On the order, they added additional posts instead of screwing into our pillars, and they added twice as many pickets. The communication between the man who came to take our order and the woman who executed the order was obviously quite poor. They told us that they needed to come out and measure again since we didn’t want the additional posts, and even though it was their error, they still charged us an additional fee because they had to make another trip out. We argued endlessly about the fee, but finally gave up and just paid the fee. It was ridiculous. fast forward to today… It still isn’t what we asked for! They did screw the railing into our columns instead of installing additional posts. But we still have twice as many pickets out front as we do in the back. It looks tacky, and after shelling out over $3K for the tiny railing, I hate it. I asked my husband what he wanted to do about it, and he said not to bother because there’s no way they’re going to fix it now that we have already paid them. Isn’t that sad? That we’re not even going to bother trying to work things out with these people because we know they won’t do it. And don’t forget, we’re repeat customers. I wish there were more iron companies in and around Charlotte, but sadly, this seems to be the only one.

Watson Steel and Ironmakes an excellent product. The installation was executed perfectly so the handrails will last for many many years

We needed a railing made in a short time frame and Watson did it! We were so pleased with the wonderful results. Very punctual. Very professional, would highly recommend them.

We have used Watson Steel and Iron Works LLC many times times over the years. After a drunk driver destroyed our custom mailbox in 2016, we had them make our new mailbox. We loved it so much when we moved in 2017 we had them make another one just like it for the new home. And when our daughter built next door to us, we had them make another as a house-warming gift. YES! They are that good! The Dye's of Union County, NC

Excellent experience from beginning to end. The quality of their product it top notch and I’d recommend them to anyone with a small job or a large one!