Adeline Ray Design Studio
3D Rendering, Bathroom Design, Custom Bathroom Vanities, Custom Cabinets, Custom Kitchen Cabinets, Custom Pantries, Custom Walk-in Closets, Floor Plans, Kitchen Design, Laundry Room Design, Lighting Design, Mudroom Design, Outdoor Kitchen Design, Project Management, Art Selection, Bedroom Design, Closet Design, Color Consulting, Custom Beds, Custom Blinds & Shades, Custom Bookcases, Custom Built-ins, Custom Entertainment Centers, Custom Fireplace Mantels, Custom Furniture, Custom Home Bars, Custom Murphy Beds, Custom Rugs, Custom Shelving, Custom Storage, Decluttering, Dining Room Design, Downsizing, Energy-Efficient Homes, Entry Design, Furniture Selection, Garage Design, Garage Storage, Holiday Decorating, Home Office Design, Home Staging, Home Theater Design, House Plans, Interior Design, Kids Bedroom Design, Living Room Design, Nursery Design, Playroom Design, Space Planning, Sunroom Design & Construction
Bellaire, Bunker Hill Village, Four Corners, Hedwig Village, Hillshire, Hilshire Village, Houston, Hunters Creek Village, Jersey Village, Katy, North Houston, Piney Point Village, Southside Place, Spring Valley, Sugar Land, West University Place, Crockett, Grapeland, Kennard, Latexo, Lovelady, Avalon Place, Glen Cove, Monticello, Oak Estates, River Oaks, Royden Oaks, Southampton place, Tanglewood
Best of Houzz Service Award, 2015 Best of Houzz Service Award, 2016 Best of Houzz Service Award, 2017
I spoke with this client's husband at length and explained that I charged hourly for my time. He sent me to see his wife, as he was working out of town, and they had a Holiday deadline that he needed the work done by. Once I met his wife, I got the feeling that she did not want to use a decorator, but I left her with the contract to review with her husband when he returned. I wrote a follow up email that afternoon to check in with the husband and wife; and neither of them responded until this unfortunate review.
After receiving a surprising and scathing email from her with pictures of the problem, I scheduled an appointment for my tile man to return to her house. While he was on his way over she rejected him because I would not be at the sight that day because I was still on vacation. After setting another appointment with her, I went back with my contractor and tile man the following week. Once we identified the issues she turned us away that day saying it was not a good for her so we left. After that my contractor had to work in the country and would not be back for a long while. I was in contact with my client letting her know the ongoing situation. It was taking longer than anticipated. So she decided to hire her own tile man which I gladly reimbursed for $175.00. I was apologetic and very happy that she had gotten the small issue fixed. Meanwhile she down graded my review to my dismay. You can see the before and after pictures and the original review and see the quality of work that was completed.