Home remodel re-design and full-service interior design, space planning, interior design drawings and details, interior finishes and material selections, custom kitchen and bath design, custom cabinet drawings, furniture and fine art selections, lighting design and lighting plans, interior and exterior paint color selections, and in-home design consultations.
Seattle, WA, Bellingham, WA, Whatcom County, WA and the San Juan Islands, WA, Mount Vernon, WA
Master of Architecture from University of Colorado Best of Houzz Service Award 2014 & 2016
After the initial contract was completed, she requested that I help her with a few design selections. Our policy is to itemize tasks and estimate the time required to achieve those tasks for the client to evaluate before doing the work. Since we had worked together so well in the past, I decided to be more flexible and not follow the typical procedure. This is where things became confused concerning expectations and costs. This resulted in a downgrading of the review she had previously written.
When I attempted to talk to my client about why she felt that she needed to change her evaluation, the conversation did not go as I had hoped. I’m not sure if it could have, but I do regret that we were not able to talk through this on the phone. I sincerely wanted to find common ground and move forward.
This experience has been a valuable learning experience. I have learned that even if I have a close working relationship and successful working experience with a client it is never appropriate do any work on a job without prior approval for those hours—even if it is just one or two hours, as in this case.