Custom Bathroom Vanities, Custom Cabinets, Custom Countertops, Custom Kitchen Cabinets, Custom Pantries, Kitchen Design, Mudroom Design, Universal Design, Kitchen Remodeling, bathroom vanity cabinetry design, cabinetry design, semi-custom cabinetry, kitchen layout planning, granite & quartz countertops
Allston, Arlington, Bedford, Belmont, Billerica, Boston, Brighton, Brookline, Burlington, Cambridge, Carlisle, Charlestown, Chelsea, Concord, East Boston, Everett, Jamaica Plain, Lexington, Lincoln, Lynn, Lynnfield, Malden, Medford, Melrose, Middleton, Newton, Newtonville, North Billerica, North Reading, Reading, Revere, Saugus, Somerville, Stoneham, Tewksbury, Wakefield, Waltham, Watertown, West Newton, Weston, Wilmington, Winchester, Winthrop, Woburn, andover, newburyport, manchester-by-the sea, cape cod, Needham
NKBA, NARI member Houzz Service award 2014, 2015, 2016, 2017, 2018, 2019 and 2020 Angie's List Super Service Award Long-time A Rating on Angie's List 'Best of Winchester' Award for multiple years voted by Family Action Network
Two examples for anyone interested in reading more...
SINK: It turned out that the original sink discussed simply did not come in the specs originally requested. The designer then researched another less expensive option but failed to give full background on reasons for the replacement and refund. It seems that the client never knew that in fact that original sink is not made, vs the designer not ordering the correct model. Updated model info has been discussed internally for future reference.
COUNTEROP: The countertop situation was highly unusual for Carole's in that the client purchased the laminate material only but his own contractor installed the laminate rather than the fabricator producing AND installing. We understand though, how without detailed on-the-spot explanation the countertop vendor's attempt to help on site might instead be interpreted as fixing something rather than an attempt to assist the contractor. We have decided to implement a new policy about this going forward.
Finally, I regret that the contractor described our delivery team as 'rolling' cabinetry---Heavy, bulky cabinets often take a couple strong and experienced cabinetry delivery people to angle and rotate boxes through doorways. I spoke with our guys who definitely remembered this delivery. I can state without hesitation that our warehouse manager knows the risk of damaging products ordered especially for each client and the undesirable ramifications for client and for our firm of embarking on replacements and his warehouse and delivery job is highly focused daily on safety, product care and courtesy.
As I relayed to Eddie, all feedback is a chance to review, dissect, and look for ways to improve going forward, and I am thankful for that. We are truly thankful for his business and our clients. -Maura at Carole's
On behalf of the team here at Carole's, I am sorry and disappointed that you are not happy. You have touched on various aspects of the project in your review, and rather than address them by item in detail here, we will reach out. But, yes, I can tell from your summary that there are some key junctures in the project timeline when expectations did not align, and we accept responsibility for using this review to understand how we can do better on our end and to loop back and more fully explain a few elements/aspects (for instance, there's more in the background on the sink that you should know). Your perspective and feedback are important, and we will be grateful for the chance to discuss with you directly. We are grateful for your business. Even though this was a really tough review to get, our management team is still grateful that we have a chance to respond and be in touch.
Carole Kitchen and Bath Design
Woburn, MA 01801