Bathroom Remodeling, Custom Bathroom Vanities, Custom Cabinets, Custom Kitchen Cabinets, Kitchen Remodeling
Allston, Arlington, Boston, Brighton, Brookline, Cambridge, Canton, Chestnut Hill, Dedham, Dover, Framingham, Framingham Center, Holliston, Jamaica Plain, Medford, Millis-Clicquot, Natick, Needham, Newton, Newton Center, Newton Upper Falls, Newtonville, Somerville, Sudbury, Waltham, Watertown, Wayland, Wellesley, Lincoln, Well
NKBA CKD2014 Prism Award2013 Signature Kitchens & Baths Design Award2007, 2008, 2009, 2010 New England NARI COTY Award2007 Signature Kitchens & Baths Design Award2007 Best of Boston2007 Signature Kitchens & Baths Design Award
Thank you very much for you review. Sorry for the late reply and phone call, Mom was very sick and passed away and we were in the middle of it all.
To be honest, when we read the review we were in disbelieve and in complete shock. We know you, and we know how kind and gentleman you are. It is not like you to give someone a review for work they have not done or as for revenge, that is not you at all. So before we start, we are so sorry you feel that way and I am sure there is misunderstanding.
We read your comments over and over again, and I wanted to take this time to thank you on your kind words about our designs and working with us, and how were there for you.
We finished your project in fall 2014, and not a single time during the project or after you mentioned anything about Magued being difficult or hard to work with. We started your major construction project on the just about the toughest street in Beacon Hill (Kitchen, master bathroom, guest bathroom and floors throughout the whole unit) in June and completed in the September/October time frame.
If you remember, you were very happy with us and how the project was coming along, that you even gave us four front row seats to the Red Sox game as a thank you to Magued and our family cherishes till now.
Three years later, when your upstairs neighbor had a leak affecting your beautiful kitchen, you were working with contractors that handle insurance claims. Nevertheless, I was there the very next day after you called my cell. My assessment from what I saw that everything looked reasonably in order and I could not justify the extensive investigation you wanted to do.
I understand you were sick of dealing with other contractors, and you looked for us to do the restoration work (which as you know is something we don’t do). We were humbled and flattered that you wanted us to do other work (you must have liked working with me at least a little the first time :)
I worked tirelessly with the condo management company and your adjusters. Ultimately, we did not have the manpower to do the restoration and the insurance company would not even reimburse enough to cover our cost. We thought the right approach for you was to engage a company that specializes in restoration and insurance claims. We know the minimal restoration work is now complete. We are happy that you did not incur any unnecessary exploration costs which would have run many thousands of dollars. Thank God there was no damage to the cabinets or any of the finish materials we worked on.
From the bottom of hearts, we thank you for all the kind words and your trust in us. We sorry we could not do your restoration project. It is a shame that our decision not to do your restoration project so jaded our relationship and made you that upset. We had a great time working with you on the project. We wish many happy and blessed years to come in the amazing space that must be the envy of the neighborhood.
-- Magued & Mariette Barsoum