3D Rendering, Bathroom Design, Custom Bathroom Vanities, Custom Cabinet Doors, Custom Cabinets, Custom Kitchen Cabinets, Custom Walk-in Closets, Home Additions, Home Extensions, Kitchen Design, Pantry Design, Cabinet Sales, Custom Built-ins, Bathroom Remodeling, Kitchen Remodeling
Ardsley, Armonk, Bronxville, Chappaqua, Dobbs Ferry, Eastchester, Elmsford, Greenburgh, Greenwich, Harrison, Hartsdale, Hastings-on-Hudson, Larchmont, Mamaroneck, New Rochelle, Nyack, Ossining, Pelham Manor, Port Chester, Rye, Rye Brook, Scarsdale, Sleepy Hollow, Tarrytown, Tuckahoe, Valhalla, White Plains, Purchase, West Harrison, Briarcliff Manor
Best of Westchester Kitchend Design Firm 2019,2020 2013 Kitchen of the Year, Westchester Home Magazine. Our founder, Anthony Maucieri, was awarded Westchester Business Council's Risings Star Award in 2011 Best of Houzz Service Award
I hope you are well.
I am sorry to see you so enraged a full two years after the project was completed--Unfortunately we don’t see eye to eye on the experience. I am quite proud of how we resolved your issues, though I am disappointed I wasn’t able to salvage our relationship.
We were able to replace the two cabinets you were unhappy with-- the broom closet that wasn’t tall enough and the sink cabinet that was too narrow for the fire-clay farm sink, despite matching the spec sheet requirements for the sink-- with two brand new custom-made cabinets within 19 days (13 business days) of the issue being brought to light. April 10th, 2014 your original cabinets were delivered, April 11th we discussed these concerns, and the new cabinets were delivered on April 30th, 2014.
It’s also disappointing that you believe we were “MIA”. Aside from the fact that I am here at my showroom on Central Avenue in White Plains over 40 hours each week (as all of our current and former clients know), I also have over 108 EMAILS between us from April 11th on. We had multiple job site meetings, which you confirm in these emails, and exchanged quite a few phone calls.
It is unfortunate that two years was not enough to provide some perspective for you and Marko. I have avoided conflict with you from the start of this issue, through countless insults and personal attacks. However, I cannot stand by as you attempt to tarnish my reputation and the reputation of my business, which provides for my family as well as the families of our employees and partners.
I invite you and Marko to visit me any time, I would love to have a coffee with you and really connect on this issue. It would be great to put the negativity behind us, if not in our professional relationship, at least our personal relationship.
Wishing you and your family health and happiness.
President, East Hill Cabinetry