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Emerald City, LLC

Emerald City, LLC

Average rating: 4.6 out of 5 stars28 Reviews
Kitchen & Bath Designers
Write a Review

About Us

We are a family owned and operated business. We have a kitchen and bath showroom in Plymouth, MA where we carry a variety of products for cabinetry, cabinets, and flooring. We offer installation for all of our products. Kitchen & Bath Designs/Remodels Countertops Granite, Quartz, Recycled Products, Soapstone, Marble Cabinets Pre-Built & Semi-Custom Flooring Tile, Hardwood, Laminate, Bamboo, Cork, Vinyl

Services Provided

3D Rendering, Bathroom Design, Bathroom Remodeling, Custom Bathroom Vanities, Custom Cabinet Doors, Custom Cabinets, Custom Countertops, Custom Kitchen Cabinets, Floor Plans, Kitchen Design, Kitchen Remodeling, Tile Installation

Areas Served

Carver, Duxbury, East Wareham, Hingham, Kingston, Manomet, Middleboro, North Carver, North Marshfield, North Pembroke, North Plymouth, North Scituate, Plymouth, Plympton, Sagamore, Sagamore Beach, South Carver, South Duxbury, Wareham Center, West Wareham, White Horse Beach, White Island Shores

Awards

Angie's List Super Service Award 2012 and 2013 Cape & Plymouth Business 40 under 40 Award 2013 and 2016

Category

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14 Projects

Inspiration for a mid-sized modern l-shaped light wood floor eat-in kitchen remodel in Boston with a double-bowl sink, raised-panel cabinets, white cabinets, granite countertops, white backsplash, subway tile backsplash, stainless steel appliances and an island
16

Plymouth White Kitchen

Inspiration for a large modern l-shaped eat-in kitchen remodel in Boston with a single-bowl sink, raised-panel cabinets, white cabinets, granite countertops, multicolored backsplash, glass sheet backsplash, stainless steel appliances and an island
6

Marshfield Kitchen

Transitional kitchen photo in Boston
17

Marshfield Kitchen Remodel

Home design - traditional home design idea in Boston
10

Plymouth Kitchen

Inspiration for a timeless bathroom remodel in Boston
8

Plymouth Bathroom

Plymouth, MA
Inspiration for a contemporary bathroom remodel in Boston
19

Marshfield Master Bath Remodel

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Business Details

Business Name

Emerald City, LLC

Phone Number

(508) 833-6166

Website

www.EmeraldCityLLC.com

Address

2307 State Rd
Plymouth, MA 02360

License Number

174438

Followers

131 Followers

Socials

Find me on Facebook

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Credentials

5 Houzz Awards
Best of Houzz 2022
Best of Houzz 2021
Best of Houzz 2020
Best of Houzz 2017
Best of Houzz 2016
4 Houzz Badges
Star Houzzer
Influencer
Recommended on Houzz
1,000 Ideabook Saves
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Write a Review

28 Reviews for Emerald City, LLC

Average rating: 4.6 out of 5 stars4.6|28 reviews
Work Quality
4.3
Communication
4.4
Value
4.5
LH
lhergenhan210
Average rating: 1 out of 5 stars
Hired Emerald City for a kitchen renovation job that included removing a load bearing wall. Things fell apart at the job’s completion. Ran into design flaws during install with miscalculations and poor communication between the designer and contractor. Sub contractors had to come out multiple times for sub par work that we as homeowners had to point out to Emerald City. Granite was installed by Emerald City with multiple cracks and fissures present that Emerald City said we should have noticed on a cell phone photo. The biggest issue was when we found that NO permits were pulled for the project (structural, electrical and plumbing) and Emerald City claimed that was our responsibility as homeowners and refused to resolve. We had to seek legal action to have that resolved, which took almost 2 years.
H8
HU-883294207
Average rating: 5 out of 5 stars
We are very pleased with the way the kitchen turned out. Every step of the process was made very easy by the amazing staff. Great communication for all our questions, and the whole process from start to finish was done quickly and to the utmost quality. We highly recommend Emerald City and will absolutely be referring them to others.
VB
Valerie Baumann
Average rating: 5 out of 5 stars
Emerald City performed work in our kitchen in the Pinehills for a remodel (new Quartz countertop and tile) in the Fall/Winter 2019-20. It turned out fabulous! Professional, efficient, considerate and helpful-- all the words I would use to describe John and his team! The new countertop required special leveling and support which John performed flawlessly. We we referred to Best Tile in Plymouth to pick out two types of tile- one for a backsplash- the other for a wall where the barstools would be. The rep at Best Tile was wonderful to work with and helped us with colors and types. John's team did all the tile installation which required cutting patterns for precision placement. We could not be happier with how it all turned out. Thank you Emerald City- you are Number One n our books!!
Emerald City, LLC
Comment from Emerald City, LLC:
Thank you so much for this positive review! We appreciate you spending the time to write this. You are such an eloquent writer! You were a pleasure to work with and we hope you enjoy your countertops and tile for years to come!
JD
Jenn Darling
Average rating: 2 out of 5 stars
Our kitchen suffered a few blemishes during our counter install and despite several attempts to communicate with the owner we have not heard back from them. A cabinet front was very noticeably gauged, our dishwasher dented and our ceiling scratched. The countertop itself was templated 1/2” too short. The owner did visit and offered a fix with our backsplash that should alleviate anyone else ever knowing there was a problem. Disappointed in the customer service we received.
Emerald City, LLC
Comment from Emerald City, LLC:
Unfortunately during the installation, the countertop did hit the dishwasher. One of our installers immediately told her husband and he said it wasn’t a problem since they were getting it replaced soon.

On December 8th, John personally met with the customer and made adjustments to the faucet and sink placement. She did not ask for anything else to be reviewed or repaired. The homeowner seemed satisfied and appreciative at the end of the meeting.

Over a month later she sent an email after she said Houzz requested a review from her. She stated she would not be rating her experience as she believes we are all human and mistakes happen and said that no one will notice after the modifications were made. John responded within 3 business days apologizing for the issue during installation and said he would review with the installers for the future. He didn't hear back and then the negative review came through shortly after. John did not receive any other calls or e-mails before this.

We are sad to see this negative review come through since we do take pride in our customer service and this was our third time working with this customer. We try our best to leave every customer happy. We truthfully thought she was until this review came through.
JI
Jim
Average rating: 5 out of 5 stars
John and his team are excellent!! Responds and completed the work in a very timely manner. Prices are very fair. I have done two kitchen projects with them so far. Plan at least three more in 2021.
Emerald City, LLC
Comment from Emerald City, LLC:
Thank you so much for taking the time to write this review! We look forward to working with you more this year!
BR
barbara rothwell
Average rating: 5 out of 5 stars
Emerald City, LLC is a very professional company. Returns calls promptly and their customer service is excellent. the work i had done in my home was completed in a timely manner and the installers cleaned up after themselves. i would highly recommend Emerald City as your number 1 choice for any improvements you are planning for your home.
Emerald City, LLC
Comment from Emerald City, LLC:
Thank you Barbara! You were a pleasure to work with and we truly appreciate your business.
LI
Lisa
Average rating: 5 out of 5 stars
Very happy with the way my new kitchen looks. Emerald city did a beautiful job. They were very professional and helpful throughout the whole process. Timing was right on. They also designed and helped us choose all finishes. They were very accommodating and always checked in with us throughout the process. I was able to email them with any questions and they responded quickly. They really listened to us about our style and were so helpful choosing the cabinets and counters and tiles. They take pride in the workmanship and the design. Customer satisfaction is a high priority and I would recommend them without hesitation. Thank you for giving us the kitchen of our dreams.
Emerald City, LLC
Comment from Emerald City, LLC:
Thank you so much Lisa! We are so happy to hear that you have the kitchen of your dreams. We enjoyed working with you on the design and throughout the process. We hope you enjoy your kitchen for years to come!
MA
marygmoon
Average rating: 5 out of 5 stars
The team at Emerald City is nothing short of amazing! Laurie has such an eye for design and the rest of the team is so professional and helpful. They take pride in the quality of their work. I actually have renovated two kitchens with Emerald City and one bathroom. Their patience with me in picking materials out, as well as their quick delivery and installation, is the reason why I am giving a 5 star review. I highly recommend Emerald City!
Emerald City, LLC
Comment from Emerald City, LLC:
Thank you for taking the time to write this review and for your repeat business! We truly appreciate it and look forward to working with you again, hopefully!
H7
HU-765676938
Average rating: 5 out of 5 stars
We needed a new vanity top in the master bath. They were super helpful finding the right granite and did a great job with the installation. Pleasant and professional! Highly recommend.
Emerald City, LLC
Comment from Emerald City, LLC:
Thank you! We appreciate your business and time to write this thoughtful review.
PM
Plymouth Ma
Average rating: 5 out of 5 stars
Designing and installing a new kitchen during the COVID pandemic was no easy task! The team at Emerald City did a great job and made sure that everything was perfect. We couldn’t be happier with how everything turned out.
Emerald City, LLC
Comment from Emerald City, LLC:
It has been such a crazy year and we are glad you are happy with your kitchen! Thanks so much for your business and writing this positive review.
LS
Leigh Shea
Average rating: 5 out of 5 stars
Emerald City not only has a fun name , but has friendly staff as well. When my husband and I decided to remodel our 1950's kitchen we looked into several kitchen remodel companies. We chose Emerald City for several reasons. Their show room was not overwhelming. We where aided but not pushed into choosing the quality Diamond cabinets and beautiful Quarts counter top. John came out to our home when scheduled and on time to measure and then to install the counter tops. Thanks to our builder and Emerald City, the remodeling experience was effortless from beginning to end. We love our new kitchen. Leigh and Paul
Emerald City, LLC
Comment from Emerald City, LLC:
We love this review, Leigh! Thank you. We hope you enjoy your updated kitchen for years to come!
AC
acorrell1022
Average rating: 5 out of 5 stars
Emerald City ripped out my outdated counters and installed an absolutely gorgeous Colonial White granite. They were professional, on time, courteous, and did a fabulous job. And they worked around my four small kids. Very good prices, as well. I highly recommend!!!
Emerald City, LLC
Comment from Emerald City, LLC:
Thank you for taking the time to write this review. We apologize we didn't respond until now, but we appreciate your business!
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22 Ideabooks

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22 Comments

Commented: Beautiful granite... is it Caledonia?Yes it is Nee Caledonia!
September 18, 2016
Commented: GraniteThis is called Azul Delicatus. It's a beautifl granite!
May 13, 2016
Commented: Paint colorThe homeowner actually chose their own paint so I am not sure.
March 21, 2016
Commented: BacksplashThe customer actually purchased this tile elsewhere and we installed it. I am not sure where they got them but it is a natural tumbled marble stone.
March 8, 2016
Commented: CountersYes, steel grey honed granite!
February 25, 2016
Commented: Love the floor. Is it natural stain on white oak?The homeowner had the floors done by someone else so I can't say if it's stained but I believe it is oak.
November 28, 2015
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Frequently Asked Questions

How is Emerald City, LLC rated?

Emerald City, LLC is currently rated 4.6 overall out of 5

What services does Emerald City, LLC provide?

Emerald City, LLC provides the following services: 3D Rendering, Bathroom Design, Bathroom Remodeling, Custom Bathroom Vanities, Custom Cabinet Doors, Custom Cabinets, Custom Countertops, Custom Kitchen Cabinets, Floor Plans, Kitchen Design, Kitchen Remodeling, Tile Installation

Where does Emerald City, LLC provide services?

Emerald City, LLC provides services in the following areas: Carver, Duxbury, East Wareham, Hingham, Kingston, Manomet, Middleboro, North Carver, North Marshfield, North Pembroke, North Plymouth, North Scituate, Plymouth, Plympton, Sagamore, Sagamore Beach, South Carver, South Duxbury, Wareham Center, West Wareham, White Horse Beach, White Island Shores