Interior Image by Breezy

I am very sorry for this outcome Diane.
Unfortunately when we originally spoke about the scope of the work for your project it had much less construction involved than what it actually required once we met. You added many ideas about removing walls and changing things that required LICENSED trade professionals or a GENERAL CONTRACTOR with their MHIC license to perform the labor we discussed. In this trade, the best contractors I work with are typically 3-6 months out with work already contracted and booked. I also was under the impression there was no hurry, as you mentioned doing this as potential spring-summer project, next year.
As an independent small business operator, I must prioritize the work I process based on the timing of the actual project. When a kitchen is demolished out and people are living without functional spaces, those customers must be tended to asap, versus a client that is in the beginning planning stages and don't need the actual cabinets for 6-12 months later. This is where you were impacted negatively and I apologize that I did not make your project a priority over others.
I did collect a check for $350, which you did a stop payment on and received all monies back. Therefore technically you received a 2+ hour consult (+2 hours of driving for me) for free where I should be paid $150 for the service I provided in reviewing the project even without providing an actual 3-D CAD design. As for not getting back to you, the next step was to wait for my design, to which I apologize I didn't get to you in a timely manner. I am happy to correct the situation if allowed, however I can only design, supply the cabinets, and have them installed for you, but don't have a team that can travel out of area to do your overall construction part of the project. If you have a Contractor or trade professionals to handle the labor aspect of the job, I can still create a lovely design and order cabinets for your remodel. In regards to the excuses, yes, life is fast, busy and at times stressful. I will be sure to correct this, as to not leave you or anyone left unanswered or unattended. Bottom line I've been taking care of customers that don't have a functioning home or kitchen and was very busy in that. I hope you can understand and again I apologize to disappoint.

Vicki, thanks for the wonderful review. I always enjoy seeing you and working with both you and Mike! :) Looking forward to finishing you PA kitchen!!