Our kitchen remodel started out very good with this lady and went down hill fast. She came out and measured our house twice. I showed her exactly what I wanted my finished cabinets to look like...I wanted them to be the color of my dining room table legs and chairs. She seemed very knowledgeable, but she did not have any samples. We picked cabinets doors from a small catalog and I did not get to see the actual color, but I trusted her. We had to pay for the entire amount in cash up front. We discussed everything before hand with my husband, right there, we knew what our part of the demo was going to be and what her fee included. Her fee was cabinets and install. On my second visit to her very new office space I brought my girlfriend and the specifics were again gone over, we do the demolition, electric and plumbing, her fee includes cabinets and install. She had me sign a 6 page contract, of which I did not read, she briefly went over the items. She gave me 3 computer drawings of my new kitchen cabinets, which are not in the least bit accurate. When the cabinets arrived, her installer was present and was supposed to check each box and cabinet, he did not. He actually is the one that delivered them and he was not happy about that. This was on a Monday, he left the boxes all over my drive way and deck, in front of my garage door, so I could not get my car out, counted the boxes and left. Saying he would be back first thing Tuesday morning to start the install. He came on Tuesday saying one box is backordered and he could not start the job, he had a very tiny blueprint of the layout, and could not read the measurements on it and was asking my son in law what he thought the figures were and then he left. My husband and I bought a hand truck to move the boxes into our garage, we live at 6000' and its the end of October. The installer said he would be back bright and early on Wednesday to so the install. He phoned on Wed. and said he would give us an extra day??? to do what, I don't know?? and he would come and start the install on Thursday. So I called Sandy Tyler of Kitchen Cabinets Reno and said we would just install the cabinets ourselves and how much did I pay her for the install? So I would just give that money to my son in law, she tells me then, "Oh the install was not included in the $10,000." I said yes it was you told my husband and I it was included, you also told my girlfriend and I it was included, she said look at the contract you signed, its not included. I said well don't you think I would have asked you how much your installer was charging?? Don't you think I would have asked the no show installer how much he was charging? So we decide to install the cabinets ourselves and my son in law is in construction, built his own 3000+ sq. ft. house, but no he is not a cabinet installer by profession. We had a laser etc, to get everything straight, but no blue print or anything showing us the layout, other than the 3 computer generated pictures. Well the pictures weren't to scale and there were 3 more cabinets delivered than were pictured, but we figured we could figure out something and make them work. Kind of like a jigsaw puzzle. This no experience lady did not allow for the plumbing under the sink and the rollout drawer, 1st mistake. At the corner one drawer just misses the other corner drawer, but ok, it does miss it, but when it came time to attach my knobs, handles and drawer pulls, nothing can fit on the one drawer and still be able to open the other drawer. She said its our fault since we didn't use a professional installer, a professional installer would have known about a blind space...Yes we would have know that as well, had we had the blueprint of the kitchen mess. She has still not given us the blueprint she promised! The crown molding she provided is usless and does not match the cabinets, other than the creme color, no chocolate glaze on it anywhere, same with the boards that are supposed to enclose the refrigerator, solid creme. Oh and did I mention the color of these expensive cabinets do not match, nor look at all like my shabby chic, antiqued off white dining room table??? The cabinets are actually a light yellow color, with some dark paint/glaze in the corners and they show every finger print. We waited for 3 weeks for her to replace the under sink roll out, until I realized she's not doing anything, once she got her $$. She gave us a name of a place to look for appliances, still waiting 6 weeks later to get a price from Standards of Exellence and we went there twice. I checked out granite and counter tops on my own and then she email a couple names of places to check out and tell them she sent me. Well most of the granite places I had already been to and the formica places never returned my calls, I think I shouldn't have mentioned her name, these people all ran when they heard her name. Finally found my appliances at Czyz's. I believe she meant well at first with our job, but dropped the ball and has no clue what she is doing, she did measure correctly, but then couldn't put the whole thing together hence the extra cabinets (which I am grateful for or it would have been a bigger mess). I am not happy with the color of cabinets, nor do we like the crown molding or refrigerator box and won't be using them. We were able to make it work in spite of no blueprint and one drawer with no handle.