Leanne Michael L U X E lifestyle design
Every project is uniquely different which ultimately reflects the over all lifestyle of the client through a comprehensive design plan. As well as being more than happy to create within any reasonable budget most often through custom design and repurposing existing quality furnishings while mindfully sourcing through sometimes unconventional methods on our exuberant hunts for quality one-of-a-kind treasures that help stretch the budget yet never compromise the integrity of the design.
Best of Houzz Winner 2014-2018
Bathroom Design, Custom Bathroom Vanities, Custom Cabinet Doors, Custom Cabinets, Custom Countertops, Custom Kitchen Cabinets, Custom Pantries, Custom Walk-in Closets, Home Additions, Home Extensions, Kitchen Design, Laundry Room Design, Lighting Design, Mudroom Design, Pantry Design, Universal Design, Vanity Installation, Wine Cellar Design, Kitchen design, kitchen remodel, bath design, bath remodel, bathroom remodel, interior design, color consulting, custom lighting, custom iron and glass French doors, custom iron and glass windows, custom furniture, fine furniture, urban furniture
Bonita, Chula Vista, Coronado, Hill Crest San Diego, La Jolla, La Mesa, Logan Heights San Diego, Mission Hills San Diego, Mission Valley San Diego, Ocean Beach San Diego, Point Loma San Diego, San Diego, University City, Rancho Santa Fe, Point Loma, Mission Hills, Del Mar, Carlsbad, Downtown, Poway, Encinitas, Escondido, Southern Orange County, San Clemente, Coto de Caza, San Juan Capistrano, Dana Point
Best of Houzz | 2014, 2015, 2016, 2017 & 2018 | Customer Service Best Interior Design | 2014 | Rancho Santa Fe Best Interior & Garden Design | 2012 | Santa Barbara Philharmonic House of Design | 2013 | Orange County Interior, Garden & Kitchen Design for Vicki Gunvalson of RHOC
It was and is still an absolute pleasure to help you with this beach house project! I truly appreciate that you allowed me the opportunity to bring color into your world and create a relaxing and inspiring environment for you to enjoy each day well into the remainder of your retirement years. Many blessings to you always!
In this instance I met with the client (the wife of a married couple who is also a business owner herself) for several in-home consultations to go over all the details of her home decor and family lifestyle needs. She made it clear to me that she was in charge of the project and the decision maker. After additional follow up emails, texts and call exchanges the client agreed upon and entered into a flat rate fee agreement which included a standard industry percentage assessment on all custom made and wholesale furnishings and lighting (in no way does this represent “double dipping”). The clients husband, and consequently the author of the above review, never came to any of the consultations to understand the procedures and policies of the design process and or to the follow-up meeting with the client to review and secure the contract. Furthermore, this last minute project request was to be completed within five to six weeks prior to the Christmas holiday festivities therefore, the comment made about loss of business is a true statement as my firm turned down several Christmas decorating projects due to the time frame and full attention required to complete this project on time during the same limited time frame.
Given the limited six week time frame we immediately hit the ground running. I even worked on this project in the evenings while in Guadalajara on a buying trip for another client. All the ideas discussed with the client were received positively with excitement. Remarkably, after three weeks of ongoing email, text and phone call exchanges plus initiating drawings for space planning, drawings for custom design furniture and lighting, sourcing for an antique game table on auction sites and Craigslist with the client the clients husband contacted me out of the blue with this statement “my wife jumped too quickly to hire a professional when she should do this herself and we can purchase more furniture with the money instead of paying you”. In the state of California there is a three day right to cancel a contract however, this cancellation came three weeks after billable work had begun. Although the retainer was non refundable, in part due to all the timely work required on the front end of a design project along with reserving billable time in our holiday schedule, I decided to sacrifice the loss of the scheduled and confirmed project we would not be able to recapture with new business due to the time of year this took place. Therefore, in good faith AND with the goal to remain amicable, my firm refunded the balance of the retainer minus the 29 billable hours that were incurred. How disappointing to see such a falsely accused review by someone who chose not to partake in consultations to understand the procedures and policies of a design plan and contract and who appears to be intent to undermine and damage the reputation of someone who dedicates her career to bringing beauty into the lives of others and who also refunded monies that were not even warranted a refund at all.
In closing, I have learned a very valuable lesson; moving forward my policies will reflect that all household members on the deed shall now be required to attend the initial design consultation(s) and must attend the contract review meeting and shall sign the contract jointly. My firm will now no longer allow one person in a household of two to carry the responsibility of understanding and securing a contract.
Wishing you both many, many years of creating eventful memories within this beautiful space!
It was absolutely my pleasure to come up with something special for your family. I know you all will enjoy cooking and entertaining in this new kitchen for many, many happy and healthy years to come! Xoxo
All of you at Altowood Custom Cabinetry were an absolute delight to work with. Not only did you come in on time and stayed within our allocated budget, You took my design and brought it to life! I have so many favorite areas within this kitchen design and most of them were brought to fruition by you! The carved wood side of the island is my
absolute favorite that I've ever designed, the custom fridge surround to hide an older model Sub zero turned out magnificent, and the more refined faux finish we came up with is absolutely gorgeous! My client is thrilled and so am I. Thank you for being so talented and such a pleasure to work with. Looking forward to our next kitchen project together very soon!