Muti Kitchen & Bath
3D Rendering, Basement Design, Custom Bathroom Vanities, Custom Cabinet Doors, Custom Cabinets, Custom Countertops, Custom Kitchen Cabinets, Custom Pantries, Custom Walk-in Closets, Kitchen Design, Laundry Room Design, Mudroom Design, Pantry Design, Universal Design, Wine Cellar Design, Kitchen Remodeling
Toronto, Woodbridge, Bolton, Brampton, Caledon East, Concord, Davenport, Dovercourt, Downsview, Forest Hill, Hillcrest, Hogg's Hollow, King City, Kleinburg, Mississauga, Nobleton, North York, Rexdale, Richmond Hill, The Annex, The Junction, Thornhill, Vaughan, West Humber Estates, Westmount, Willowdale, Woodbine Racetrack, York
NKBA Members, IDS 2013 Best Booth
I am the assistant manager at our Oakville location and dealt with this situation personally. I am aware of your entire order and your review is disappointing and unfair. The matte black finish that you ordered is a custom order from our supplier and you were clearly advised at the time of purchase that our policy is final sale. At no point during the production of this special order faucet was MUTI advised that you no longer needed the tap. MUTI was in constant communication with you throughout the timeline of your order and provided the most up to date ETA. We make our policy very clear to all customers so that we can ensure they feel confident in their purchase and there is no miscommunication.
I do apologize that in the end you are not completely satisfied with MUTI and it is disappointing for us as well.