Osborne Design House
3D Rendering, Bathroom Design, Custom Bathroom Vanities, Custom Cabinet Doors, Custom Cabinets, Custom Countertops, Custom Kitchen Cabinets, Custom Pantries, Custom Walk-in Closets, Drafting, Floor Plans, Green Building, Kitchen Design, Lighting Design, Universal Design, Wine Cellar Design, Bathroom Remodeling, Kitchen Remodeling, Appliances, Wine Rooms, Entertainment Units, Home Theaters
Bel Air, Beverly Hills, Brentwood Los Angeles, Burbank, Culver City, Encino, Florence-Graham, Glendale, Hollywood, Huntington Park, Inglewood, Lake Balboa, Los Angeles, Lynwood, Marina Del Rey, Montrose, North Glendale, North Hollywood, Pacific Palisades, Playa Del Rey, Reseda, Santa Monica, Sherman Oaks, South Gate, Studio City, Universal City, Valley Village, Van Nuys, Venice, Vernon, View Park-Windsor Hills, Walnut Park, West Hollywood, Westmont
Our mission at Osborne Design House is to offer customers the highest quality in design, products, and installation. We are privileged to represent two top quality cabinet manufacturers for Los Angeles - - - SieMatic and William Ohs. We are also proud to have built a solid referral business and we have many repeat clients in our architect/designer/builder and customer base.
We designed, furnished, and installed 15 rooms of cabinetry in your home. I enjoyed working with you and your wife designing your kitchen (twice, as you moved significant doors and windows and re-oriented the entire area), closets, master baths, office and all the other rooms. We revised your pricing at least 15 times as you continued to make revisions and additions or deletions. There was never a "$20,000 error," nor did I apologize for such. I re-sent copies of signed contracts and itemized charges to you again recently to substantiate the pricing you received.
One week prior to your delivery, I heard that you had contacted the factory CEO about your upcoming payment for order contracts (which included room-by-room pricing) which you had signed copies of for over three months. As I told you at the pricing stage, we have a net price structure for our clients and we included an additional discount based upon your large volume of rooms, as allowed by the factory.
The CEO returned your call and confirmed that your pricing was better than fair. You ordered Premium Cabinetry and upgraded to walnut drawers and interiors throughout.
I'm not sure how William Ohs "picked up the slack," as you state. The CEO told me he never spoke to you again after he returned your call. I wish we could have had an open honest discussion during this time, as I noticed a change in your demeanor before the cabinets were delivered. The delivery followed heavy rain and the cabinetry had to be carried over mud to the back of the house and up a slippery ramp to the first floor. We delivered as requested, but the movers were unable to use dollies due to the muddy conditions. The damage was minor, given the conditions, but certainly unacceptable, and we should have delayed the delivery until the conditions were stabilized.
In no way was I "gone during installation." I recorded over 20 jobsite visits and over 100 emails of correspondence to follow up on parts, add orders, scheduling, and special requests. Even though at least 75% of the dents and nicks came from construction crews following the cabinetry installation, we paid $3K for touch up as a good-will gesture, knowing your disappointment over the delivery damage. Additional closet hardware, parts, cabinet locks, and extra touch-up paint were purchased and delivered at no charge. When I mentioned these facts to you in my last email, you said "Everything you describe below (site visits, multiple quotes, touch-up paint, etc.) was your job and was what you would expect from the highest end kitchen available on the market."
Perhaps I was actually doing my job, but you are entitled to your opinion of how I did it, and we may respectfully disagree.
Please know that we are absolutely available for any future needs regarding your cabinetry and warranty.