7400 North Federal Highway
Boca Raton, FL 33487
CABINETS, TOPS, APPLIANCES, PLUMBING
3D Rendering, Bathroom Design, Custom Bathroom Vanities, Custom Cabinet Doors, Custom Cabinets, Custom Countertops, Custom Kitchen Cabinets, Custom Pantries, Drafting, Floor Plans, Green Building, Handicap-Accessible Design, Home Additions, Home Extensions, Kitchen Design, Laundry Room Design, Lighting Design, Pantry Design, Project Management, Universal Design, Vanity Installation
Boca Del Mar, Boca Pointe, Boca Raton, Boynton Beach, Briny Breezes, Coconut Creek, Coral Springs, Deerfield Beach, Delray Beach, Dunes Road, Golf, Gulf Stream, Hamptons at Boca Raton, Highland Beach, Hillsboro Beach, Hillsboro Pines, Kings Point, Lighthouse Point, Mission Bay, Ocean Ridge, Parkland, Pompano Beach, Pompano Beach Highlands, Villages of Oriole, Whisper Walk
national showroom award, NATIONAL KITCHEN AND BATH SHOW, Las Vegas, NV
Calling our designer incompetent seems unwarranted as you thanked him on several occasions after he resolved issues- including many issues that were unrelated to Premium Kitchens. We remain confused on your “up-sell” comment as we created a rendering of an entertainment center design that you gave to us in order to “tie in” with your kitchen cabinetry.
During our initial design consult, you clarified a minimalist approach considering no upper cabinets nor back-splash. Hence, European, sleek-lined appliances were suggested for the design. Ultimately, we offer options yet the final decision remains in the hands of the client.
Indeed, it was unfortunate that the original installer planned for your project had a personal emergency and delayed the installation. We acted as quickly as possible to provide you with another superior level contractor to complete your installation. We apologize again that the date of your installation was delayed 4 days. You have every right to be frustrated and we empathize. We did, however, hear from the next installer that you paid him several compliments each day on his expertise and professional commitment to finishing your job as quickly as possible to make up for lost time. Please note, however, that when a client requests extra work outside the original scope of installation, we ask that the homeowners work directly with the subcontractor. We will reach out to you shortly to address your concerns in the hopes that you will enjoy your kitchen for years to come.