3D Rendering, Bathroom Design, Custom Cabinet Doors, Custom Cabinets, Custom Countertops, Custom Kitchen Cabinets, Custom Pantries, Custom Walk-in Closets, Drafting, Kitchen Design, Pantry Design, Wine Cellar Design, Kitchen Remodeling, Free Consultation & Advice
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In 1999 our company received a certification from the international standard ISO 9001, entering the Elite World manufacturers of kitchen furnishings. We are currently in the process of re-certification under the latest revision of the ISO9001. We are also proud members of NKBA and NBI.
First of all, we apologize for the inconvenience we caused. Our efforts are always focused on providing quality products through a dedicated and personalized service to our customers.
With more than 62 years of experience and 58 stores worldwide, our cabinets being installed in more than 8 countries, including Europe and USA. and with a team made mainly of professional designers, project managers and installers, we have plenty experience to help, currently we provide technical support to more than 600 clients worldwide and we manufacture and install annually over 8,000 Kitchens, vanities and closets.
Our team worked on this project with great dedication and suitability modification after modification of the plans, without any “designer retainage”, to comply with the strict times that you requested (very different from the usual times for this type of delivery). On the other hand, due that our products are customized, we always ask our customers to take the time to meet with us at the time of adjusting the plans, to avoid confusion and to expedite the work, but we understand that for you client was complicated and unfortunately, we have not been able to realize these meetings till late in the project.
As for the terms of delivery, in Reno we work with imported products from Italy, many times can arise contingencies with specific materials. Considering that we were in holiday, times often vary according to the actual situations. The important thing in these cases for us is always to be clear with our clients so that they can decide whether they want to wait or not. Especially taking into account in this case that, at no time was made any kind of payment that would condition this election.
Regarding what you mentioned in relation to the customer service on the day of your visit to our showroom we apologize, in no way a client of ours should feel that way when visiting our showroom, so we appreciate your comment because it allows us to make adjustment in our team to avoid this to happened again.
We want to thank you your comments and the time you took to describe and explain your experience because this type of situations helps us grow as a company.