Savoy Kitchens By Design
Bathroom Design, Custom Bathroom Vanities, Custom Cabinets, Custom Kitchen Cabinets, Custom Walk-in Closets, Kitchen Design, Laundry Room Design, Mudroom Design, Pantry Design, Project Management
Best of Houzz for Service 2014, 2105, 2016 and 2017
In fact, I will deal with every issue even after the warranty period. (John Sauve April 2015, samsuede Mar. 2014, feliceeldoop Dec. 2009)
The facts in this matter are as follows:
At the start of every project, I provide what I call a double guarantee: I guarantee that there will be issues to deal with and I guarantee that we will deal with them.
In Mr Barkow's kitchen and bathroom renovation project of his rental unit, after reconnecting the kitchen sink, it was discovered that the sink wasn't draining properly. The cause may have been due to old issues or construction debris.
I assumed the responsibility and paid for the clean out.
Another issue was that the overflow drain of a newly installed bathtub wasn't tightened sufficiently. Thus, water leaked and stained the ceiling in the apartment below. Within 24 hours of being notified, our plumber resolved the issue and, immediately, I had the effected drywall repaired and repainted.
Issue dealt with!
Unbeknown to us, another bathtub, which we used once to empty a pail of dirty water, was repainted by Mr. Barkow. Consequently, the dirty water stained the painted finish of the tub.
No argument. I paid for the repainting of the tub.
Issue dealt with!
Over the course of the project, I chose to not charge for several unreasonable requests and "since you are here, could you just do this or that" requests.
Three months after completing the project, an old dishwasher, which we simply disconnected and reconnected at the sink, developed a leak at the drain connection at the bottom of the unit. A connection we haven't touched. There was no resultant damage.
Since Mr. Barkow wouldn't consider as plausible any cause other than that it's my fault, I drew the line and refused to pay the $145 service call to replace the drain hose.