Square Footage Inc.
578 Kingston Road West
Ajax, Ontario L1T 3A2
Basement Design, Bathroom Design, Custom Bathroom Vanities, Custom Cabinet Doors, Custom Cabinets, Custom Countertops, Custom Kitchen Cabinets, Custom Pantries, Custom Walk-in Closets, Drafting, Floor Plans, Handicap-Accessible Design, Kitchen Design, Laundry Room Design, Lighting Design, Mudroom Design, Pantry Design, Project Management, Universal Design, Vanity Installation
Ajax, Toronto, Oshawa, Pickering, Whitby, Durham Region, Greater Toronto Area
NKBA Awards Best Small Kitchen 2016 Best Other Room 2016 Best Traditional Kitchen 2015 People’s Choice 2015 Ontario Chapter - Best Promotional Display 2014 Ajax-Pickering Board of Trade Business Excellence - 2012 Durham Readers Choice Award: Kitchen/Bath Renovations - 2010-2012
Someone from our management team will be in touch with you shortly to discuss how we may rectify this situation. In the meantime however, please allow me to address some of the issues that you have mentioned.
In regards to the floor installer using a sharpie marker, I can assure you that what he used was actually a very common and standard floor touch up tool that closely resembles a marker. Having said that, someone should have made this clear to you and I apologized for not communicating that effectively.
As for the chandelier and lightbulbs, we totally agree that supplying the right kind of lightbulbs should not have been your responsibility, and from now on and in the future we will be supplying lightbulbs for all of our clients in order to avoid these types of issues again.
Finally, we will of course waive the $200 fee and once again extend our sincerest apologies to you. We look forward to getting in touch with you soon.