Faucets, Drains, Zero Drains, Showers, Shower Mixers, Bathroom Accessories
* "Made in CA" - recognizes manufacturers producing in CA * 2013 Interior Design "Best of Year" Award for StyleDrain Tile * 2013 DPHA "Innovative Accessory Product of the Year" Award for StyleDrain Tile * 2013 Better Homes & Garden "Top 30 Most Innovative Products" Award for StyleDrain Tile
We are very sorry for the frustration you're experience due to delivering your faucet outside of your expected lead time. Please know that we take our earned reputation in the industry for on-time delivery very seriously and this commitment has been at the forefront of our company's values since 1988.
It's also important to note that any lead time we quote is always just an estimate, because unlike mass-produced products, each faucet or fitting is individually finished, assembled, tested and shipped, one-by-one, by hand, in our factory in Huntington Beach, CA. Due to this cumbersome process, in addition to outside influences beyond our control, we sometime fall short of our estimates.
Rest assured, that's no excuse for long delays, we just hope to shed some light on what goes into our manufacturing process. Please send us a private message with your contact information so that we may follow up on your order and see if there is anything we can do to help.
Thanks for your patience,
California Faucets Managment
Thank you so much for your valuable feedback. You're right, during the time period you are referring to, we did have a very unfortunate malfunction in our phone system which caused them to be down several days. We tried our best to keep up with our Customer Service commitment during this hardship, but it looks like we fell down on the job. We're very sorry. The system malfunction isn't an excuse and we'd like an opportunity to turn your negative experience into a positive. Please send us your contact information and showroom where you made your purchase in a private message so we can have our team contact you directly. Thank you again for your understanding and patience while we work together to resolve your issue.
The California Faucets Team