Frank Webb Home

In the last three years I have done three new bathrooms and a new Kitchen in my home. I have bought all my bathroom and kitchen products from Frank Webb Home in Waterford, CT. Leigh Kroll is always ready to work with me and handle all my questions. She provide incredible advise and options to select the right products for my Bathroom and Kitchen renovations. She shares warranty info and experiences and clearly is the expert. GREAT working with Leigh and Frank Webb Home for all my Bathroom and Kitchen needs. The showroom is large with all price ranges and manufacturers products on display. If you just want to browse they leave you alone until you have a question.

We had an unpleasant and emotionally exhausting experience of ordering some bathroom equipment and accessories from the Frank Webb Home showroom in Bedford, MA. We were introduced to a FWH consultant by our designer who we hired for renovating our bathrooms. She and her FWH contact person were supposed to help us with ordering the necessary equipment and accessories for our new bathrooms. We had to choose from a limited number of items already present in the showroom. The FWH consultant’s assistance in choosing the necessary items and offering additional selection from catalogs was minimal. After our visit, we received a difficult-to-interpret quote that contained some incorrect information, such as a wrong number of accessories or a different model of a toilet AND without a toilet seat. It happened that he modified some of our choices after our visit, without discussing his changes with us. The worst things were that we had to discover those changes by ourselves, and then he appeared to be unable to make the necessary corrections to the quote. One of the faucets that we ordered with his help did not match the size of one of our vanities. He ordered a backsplash of incorrect dimensions that did not fit another vanity, so we lost our money that we paid for that backsplash. We did not receive a refund after the designer brought it back to the showroom. The backsplash was not returned to us as well. During the ordering process, the FWH consultant did not tell us that we would not be able to return and receive a full refund for those items that we would not use for our project. We expected a full refund because our designer claimed that we would be given a full refund for all redundant items. It did not happen. The FWH showroom charged a restocking fee for every new, non-customized item we returned. It took a lot of time to receive our orders, which severely impacted the deadlines of the project. A crucial delay happened when one of our orders was misplaced, and we were not notified about it. We learned about the missing order several weeks after the order was placed, when we directly asked the consultant about its status. We visited the showroom to reorder the items. Several days later, we learned that our reorder had not been placed, so we had to contact the consultant again. Also, we learned from our experience that they can put wrong items in delivery boxes. Their customers have to check their deliveries promptly and carefully. In our case, they included the wrong number of accessories, the wrong type of an item, and did not include an item that we ordered. At the same time, the delivery invoice was correct: it is just the contents of the boxes were wrong. When we notified the FWH consultant about the incorrect delivery, he said that, according to the invoice, all was delivered correctly. He did not even offer us a replacement for anything incorrect/missing. Very disappointing.

I visited the Frank Webb Home showroom in Hyannis, MA. I eventually ordered two beautiful lighted mirrors for bathroom renovations. One of the mirrors was damaged although we did not notice it until it was installed. I sent photos to the salesperson I had worked with and within just hours I was assured the mirror would be replaced. No questions asked. Absolutely wonderful service. I would highly recommend this company.

Frank Webb Home has offered my clients tremendous service, a broad selection of product and expert advice when selecting plumbing and accessories for their kitchens. I also have some of their products in my showroom. I highly recommend them.

I highly recommend Frank Webb's Bath Center. The folks there are always professional and a pleasure to work with. I have dealt with them many times though out the years on kitchen/bathroom tile projects. Trying to match style, color, gauge and price for a client can sometimes prove to be difficult. Each time I have gone with their suggestions, I have been very happy with the final result! ~ Suzette Cyganiewicz

I downsized and renovated three and a half bathrooms and a kitchen. Adam Burke was an enormous help in choosing fixtures for each of these spaces. He was efficient in our meetings, had very good advice and always managed to find what I needed within a week! When changes had to be made, they were painless. I never received anything that was broken or defective. He was very aware of budget and was extremely helpful in recommending things that were good value and worked well. I could not have been happier with the result and the service and would love to work with him again on another project.

We work with Denise Sieber at Frank Webb and we have been repeat customers for the past 7 years. The showroom on Rte. 50 is exceptional and provides great ideas, but Denise has a knack for immediately understanding what the customer needs in regards to; style, taste, and budget. On occasions when we knew what we wanted, Denise provided us with factual details, great pricing, and speedy delivery. When, recently, we didn't know quite what we wanted, Denise was able to point us to the exact product that fit all our needs. Additionally, Denise helped to expedite our delivery as we were on a tight schedule. The bottom line is this: Denise is in the business of saying, "yes," to customers i the world where many, many sales person's say, "no," or "I don't know." She is professional, knowledgeable, and lovely to work with. She never forgets any detail, no matter how small. Frank Webb provides quality products and we are life long customers.

Our project included reconstructing and remodeling two full bathrooms. We chose Kelli Truman from Frank Webb Bath Center to help us design and select materials that fit our personal style. Using the extensive showroom models and catalogs/brochures, we were able to order all of our products and have them delivered and ready when the contractors arrived. The service we received from Kelli and the people at Frank Webb was exceptional and we would highly them.

Our experience with Frank Webb's Bath Center has been wonderful! We had two bathrooms and a bathroom/laundry room remodeled. In the bathroom/laundry room we purchased a sink, toilet, mirror, lower and upper wall cabinets and a counter top for the lower cabinets. The two bathrooms we replaced two double bowl vanities with a matching counter top and matching mirror. The customer service that Frank Webb's Bath Center has offered has been excellent. We have been impressed with the quality of materials and overall look of the product. I would highly recommend Frank Webb's Bath Center.

The showroom is by far the largest in our area. Offering a variety of products displayed in a manner that suggests excellent design ideas. As a kitchen & bath designer, I often bring my remodel customers to the showroom because of this very reason. The thoughtful layout of the showroom considers many types of user abilities, offering barrier free and full access products displayed in a" SPA like" atmosphere... this makes it very helpful for my customers to visualize in their own home.

Working with Webb Bath was wonderful. Marsha was incredibly helpful in guiding and advising the best fixtures, vanity, and accessories for our new master bath. She also helped in advising a glass company for our enclosure. Delivery was great. Quality of the products- perfect. I would highly recommend Frank Webb Bath for their professionalism, advice, knowledge and sales experience.

Marsha has always been very friendly and knowledgable about the products that you carry. She has great suggestions and her years of experience serve us well.