Mr. Steam

This is my second Mr. Steam unit. The first lasted about 16 to 18 years and was used constantly. We live in a climate which can be very cold and a steam unit alleviates dry respiratory passages in sinuses. Mr. Steam and humidifiers make the winter more pleasant and tolerable. I was not always happy with my previous Mr. Steam unit because the control unit was not very durable and had to be replaced and the replacement parts were difficult and costly to fine. However this Mr. Steam unit is totally different and the company service has been incredibly helpful. I accidentally dropped the control unit immediately after installation and Mr. Steam replaced the damaged part at no cost. I used a company called DR Services in Glenview IL to do the work and they were very reasonable and very competent compared with a company that is a so-called specialist in steam units near here.

Ronald with technical support was terrific and helped troubleshoot the generator issue very expeditiously, what great service. Excellent service and a very robust product.

These guys are the best!! Been working with me overstep of the way to resolve a damage part on my unit. LOVE their products and staff!!!

Mr Steam support team is wonderful! We had an issue with our control panel. Cici was so great and got a replacement screen sent out the same day. I would highly recommend this company to anyone looking for a steam system!

Mr. Steam is a great company! As a designer, I have sold several of their steam systems and my clients are always pleased. I recently visited their offices and factory and was very impressed Their entire team is extremely knowledgeable, reliable and friendly. Mr. Steam is innovative and always looking to improve their products. I will always recommend Mr. Steam shower systems to my clients.

You have been warned! Mr. Steam does not stand behind their product. After 2 days of trying to get someone from technical support the response was - send me a picture. Then take out the unit and send it to us. This was on a new unit - never used on the first run of the system. They offer a 2 year on-site warranty - but from the day you purchase. We purchased it early in our build process - so when we moved in just past the 2 year mark. Poor workmanship of the product -and really really poor customer service form technical support. If you buy - buy as late as you can. Even then I suspect they have a canned answer for issues - take it our - and send it to us for Quality and review it - because every homeowner has an electrician and plumber on standby to remove the unit.

There is a reason Mr. Steam is our anchor brand for steam and spa products. It's all about their commitment. It's not just their mission statement. Their sales reps live it. Their customer service professonals live it. Their manufacturing team lives it. Their engineers and designers live it. They are truly committed as a company to making wellness a way of life for their customers. They are truly committed to their customer's overall satisfaction. And for that we are committed to them.

I've selected Mr. Steam for both clients and myself based on quality and ease of use. The touch control system is sleek, modern and brilliantly designed. Love!

Once you use Mr. Steam, you will NEVER choose another company! I always specify Mr. Steam units for my interior design clients- and after meeting the wonderful people behind Mr. Steam, I am even more blown away! After years in the design business, I ONLY work with amazing people. Mr. Steam is filled with people that fit that bill! So, go ahead people, buy Mr. Steam and enjoy the 40+ benefits from steaming! The units steam quickly and I really love the sleek new styling!

As a CMKBD (Certified Master Kitchen & Bath Designer), I'm always seeking the best solutions, products and professional partnerships for my clients. After being introduced to Mr. Steam a couple of years ago, steam showers have become a standard part of my bathroom project consultations; so many benefits. On-going education and customer care is crucial in this industry and I've found Mr. Steam to be an excellent fit. I've specified them for several projects for this very reason. As part of my continuing education, I just attended another of their classes yesterday at Chown Hardware, Portland, Oregon. I've been able to call on Mr. Steam to answer my technical and specific questions for my projects, receiving personal customer care for my client and me. I recommend them highly and can't wait to share photos of a project in progress soon.

Let me just start by saying that I love Mr. Steam! I am a residential interior designer with at least 75 bathroom designs under my belt. I feel a lot of responsibility toward my clients, and hesitate to specify a brand unless I am 100% confidant that the product will perform. Mr. Steam is THE only steam shower/ bath for we use. One of the things that makes me very comfortable recommending Mr. Steam is that it is a family-owned company. I have had the good fortune to meet Martha Orellana, V.P., personally. If you've ever met a person who immediately alights your confidence, then you know Martha. My clients love the customized options that are offered - aromatherapy, chromotherapy, audio, recessed lights and the list goes on. It seems like this would be a luxury then, right? Well it can certainly be that! You can even use a remote to get the steam going from anywhere in your house. I love the feeling of being in steam - the world seems to fade away, my muscles relax. There are so many health benefits to using steam, though, that is becoming more and more widely used and in some cases is a necessity. I must say that even my plumbers love Mr. Steam because they find it easy to install. There are so many things that can go awry in a designer's world. If you find a company who always does things right, it's a rare thing to be able to tell others about it.

Service and quality are two of the most important elements when specifying a product and deciding on a brand; Mr. Steam stands behind their name. Since being introduced to Mr. Steam a few years ago and using their product for the first time in a bathroom remodel last year, I'm a satisfied and happy client. I wholeheartedly recommend this brand and will likely consider them first for any bathroom steam products.