Bathtub Sales, Sink Sales
• Bordeaux Wall Mount - GREEN GOOD DESIGN Innovative Product Design 2013 • Halcyon vanity - KBCulture Bath Cabinet 2013 • Halcyon vanity - DPHA’s Innovative Furniture Product 2012 • Bordeaux Wall Mount - Decorative Plumbing & Hardware Association (DPHA) Innovative Furniture Product 2011
We apologize that the recommended repair on your sink was not successful. The repair kits were designed to be very user-friendly, with all the repair components and thorough instructions included. If the repair does not solve the issue, or you are not happy with the repair, replacement is recommended. A replacement sink is hand-selected by our Quality Manager, and additional sealer is applied to the sink before it ships. We have had customers in similar situations replace their sink with no damage to the surrounding countertop and, depending on how the sink was installed, removal of the sink usually involves breaking the silicone seal between the sink and the countertop and then removing the sink from underneath.
The sink is made to be very durable, and we want you to love it. Please contact our Customer Service Department at 1-800-786-0862, so that we can discuss your options and answer any further questions you may have about the repair, the warranty on the sink, or replacement of the sink.