Ocean Glass Company

This is fir the Fitchburg ma store. The "general manager' is rude, degrading and demeaning. I had a pre measurement done for a bathroom door a while back. Took a long time to get to the point were we could have the final done (no fault of there's). How ever every time i called to get it done they would say they would be here sometime this week and then not show up and not call. This week I told them I was out of work and would be available anytime to give me a call before coming. They showed up yesterday without calling while I was at the store. The GM called me this morning telling me they called numerous times and their guys were here and no one was home. I called him out on the fact that no one called me first and asked if they came between 3 and 4 because i was at the store. He said they were here before 3 but ring video has them here at 310 (dancingon my porch by the way, very unprofessional). I then asked him to forget it and issue a refund and how their refund process works. He said "I stick my finger in my mouth and put it in the air to see which way the wind blows how do you think the process works". I asked if there was a owner of the company I could speak with and he said "no the company is just out their with no owners what do you think" in a very demeaning and sarcastic voice. Then told me the owner is in Florida and would never want to speak with a customer. The insults and laughing went on from there and then he hung up. I am currently waiting for my refund.