How is Potteryville rated?

Ordered knobs for my kids bathroom cabinets - they arrived promptly but we didn't install until about 6 months later. At that time we found one of them had defective threading. The company responded to my inquiry within hours during the holiday season - immediately followed up and helped me through the process of getting a replacement no questions asked. Awesome customer service experience - really cute knobs for a good price.

January 1, 2014

hidalgoscotland

ordered door knobs plus screws from this supplier. five of the ten knobs were poor quality paintwork, screws didnt arrive, contacted supplier who promised to replace but never heard from them again. discovered knobs came from india at approx $1 each while supplier charged me $10 each, for doing nothing. dont recommend them at all

May 26, 2012

Comment from Potteryville:

Hello Hidalgo Scotland,

I'm one of the owners at Potteryville so thanks for letting me know about your experience. We have thousands of happy clients so I'm sorry to hear that you are not one yet. Please email me direct at james@potteryville.com or call 919-335-8088 with your order number and I'll be happy to help remedy the poor experience that you received.

From reading your comment above it appears there was some miscommunication. Our company is international with offices in India and the United States. Our product descriptions indicate that our cabinet knobs are made in India. We do sell our knobs for $1 to $3 each to companies that order large quantities. Typically, 5,000 to 50,000+ pieces. Our retail prices of $5 to $12 for ceramic, glass, and other knobs are competitive with the majority of retailers. Our India division sources, manufacturers, and ships our products which enables us to ship to almost every country in the world. We currently have customers in 6 of the 7 continents. (Still waiting for our Antarctica product line to take off!) :)

I apologize again that you are not currently happy. Please get in touch and let me help you resolve your order issue.

Thanks,

James Burns
http://www.potteryville.com
919-335-8088

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