Top Knobs

Purchased 30 asbury #1280 polished nickel pulls 14 of them turned copper colored even on cabinets rarely used. Top Knobs indicated no liability. Replacing the 14 about $100.00.Buyer Beware when using this firm.

This review is not based on the quality of the products, but the overall experience using their website and the subsequent customer service. I am a brand new customer who has never navigated through their website before. I looked at different knob and pull styles and clicked on the "Order Free Sample" icon for items I was interested in. I selected about 13 different knobs and pulls and the total showed up to be $19 for UPS shipping. I proceeded with the order and made payment with my credit card. I received a notification the next morning that a shipping label has been created and I was excited to have the samples arrive as we proceed with our kitchen renovation project. Towards the end of the day, I received an invoice indicating that the total was $65 and I had an outstanding balance to pay. I called customer service and found out that there was a system glitch. But to my surprise, the representative just apologized and said there was nothing they could do. It didn't make sense how the website charged me one price, with a icon clearly saying "Order Free Sample" and then the next day, send me an invoice 3 times the original charge. The rep transferred me to another representative and after further push back from me that I wasn't willing to pay 3 times the original charge I was promised, the rep finally agreed to recall the package from UPS and issue me a full refund. I am a customer from Canada, so I'll incur FX charges on my credit card, which I am not happy about. Although the knobs and pulls look beautiful from their website, it really needs to be fixed so that customers are not misled to think that a fixed fee is charged for their samples.

Top Knobs is my go-to source for amazing cabinet hardware. They provide the jewelry for my kitchen and bath designs! I love that my clients can take advantage of the free sample program. Top Knobs stays current in their designs and all products carry a lifetime warranty. Their customer service can't be beat!

Whenever our clients are looking for tough, durable finishes for their cabinetry hardware we always show them the Top Knobs samples and they love how not only are Top Knobs products sturdy, but also the wide variety of selection of styles and finish color. We are always able to find a pull or knob style and color to please our clients with Top Knobs wide variety.

Top Knobs has a great selection of hardware and our clients are always impressed when they feel the quality of the knobs and pulls on their finished cabinet. The finishes are very strong and stand the test of time. Between the selection of styles and finishes, Top Knobs is a go to when our clients are looking for something unique for their cabinetry hardware.

As a kitchen and bath designer, I use Top Knobs all the time as my go to hardware company. With hardware being all different sizes so it accommodates the use of that drawer or door, Top Knobs have all those different sizes, styles and finishes to go with any design. Their customer service is always polite and professional.

Best hardware on the market as well as the customer service team. I recommend using the Top Knobs products on every project we do because of the high quality materials and that they will stand behind their products without excuses.

I have been very pleased with the quality decorative hardware Top knobs offers. Many finishes, sizes and options. Organizing the handles and knobs in design theme categories help my clients to express the aesthetic they are hoping for whether it be clean line ultra modern to very traditional or somewhere between. Service and shipments are very reliable. Any complaints, and there have been very few, are resolved quickly and with ease. I have specified Top Knobs for many projects for over 15 years and will continue to. Just take a look at the new 2017 catalog that just arrived! always something new! I've specified Top Knobs to be used in the new displays in our showroom.

Top Knobs is our go to hardware company. Great selection, fair prices, and fantastic customer service make them hard to beat!

We love our Top Knobs hardware! We recently installed some knobs, pulls & latches in your Champagne finish on our new display and our customers have raved over the finish! Your hardware is heavy duty, high quality material - which our customers love - as it will last for years. Customer service has been great to work with -- you make it easier to do our job. Thank you!!

As Interior Designers, Kitchen & Bath Remodelers, and a Design-Build Firm in Southern California, our company has had the opportunity to work with Top Knobs for several years now. We have met with their Rep's and employees and we can say without a doubt that Top Knobs provides very high quality and uniquely designed cabinet hardware. Our designers enjoy using Top Knobs various hardware styles to create beautiful kitchens and baths for our clients. Our installers enjoy working with the product, and our clients have raved about their new kitchens and baths with Top Knobs as the finishing touch. We appreciate this company's commitment to quality products, beautiful styling, and helpful customer service and look forward to working with Top Knobs for many years to come.

Great selection and great company to work with, we at Kitchen & Bath Source are very happy with the customer service and the wide variety of knobs and pulls, great company.