AAA Hellenic Marble

Love my countertop! Very professional installers. Originally put in March 2017, recently found a small divot in the granite and even though our warranty was up, they came out promptly to repair it. Can’t even see the repair.

This was by far our worst experience dealing with any business. I decided to give them two stars instead of one for a couple reasons. First the manager was very responsive/ apologetic/ polite, and secondly they did an OK job. We got new quartz counter top and back splash, spent close to 10k on it. And I want to add, this is not a fake review as I have all the quotes/ bills/ payment proofs. Price - for the counter top they first quoted a price that was higher by over $1,000 due to a calculation mistake they made. - their price after correction was still over other vendors, however they came down to within a few $100 and we decided to support a local business instead of going with a big chain. - they quoted a price for the back splash, without giving a line by line breakup of the costs. The price was again higher than the big chain, but we wanted to support a local business. - they made simple calculation mistakes on the invoices, which seemed to have been typed up in a word processor rather than computer generated. They over billed us by $100 in the last bill (which they corrected). One of the bills calculated 6% sales tax at $6 for a bill of a few $ '000. Customer service - our counter top install was moved from morning to afternoon (on the morning of the install), but they showed up much later than the agreed time. There we no updates meanwhile. - the installers said they will not do the plumbing re connection, which AAA had agreed to do. After talking to them they said plumbing will be done by another guy coming later. We also figured they had actually sub contracted the counter top install to a 3rd party. - for the back splash install they did not arrive on the scheduled time/ day, when called they said the install has been moved to the next day. No one called to tell us that it has been rescheduled at any time. There was no email, no phone call. Again very poor customer service. - installers came over the next morning, and started with removing the old tile. After the tiles were removed I got an email saying the tile removal was NOT in the price, and I will have to pay ADDITIONAL $200 for the removal. Later when I was driving, I got a call from their design consultant saying that I have to agree to the additional charge NOW. When I said I am driving, the installers have already removed old tile, and i will stop by later to figure this out, she was extremely rude and DEMANDED that either I agree to pay the charge, or she will call the installers to STOP WORK and leave. We were expecting overseas guests who were arriving that day to stay with us for a few days, AAA knew that. There was no way we could have left it that way. They basically had us over a barrel, but the rudeness was shocking. In the best case they forgot to add the charge to remove tile, which is their mistake and they should not hold us responsible for it. They did not break out the quote for us to have figured it out. In the worst case they knew they can make an additional $200 because we needed the work done before friends came over that same day. Quality of work - the counter top installers did an OK job. - for the back splash install we were told it would take a day and a half, but they rushed it to finish the same day. The installers first said they cannot grout the same day as the cement will be wet. They however did the grouting the same day, which did cause some tiles to move, causing uneven gap between tiles. They also did not pay attention to the quality of tiles they were using, there is a whole box of tiles left but they used tiles with spots on the back splash where the defects are in plain sight. To summarize, we are not going back ever, and would suggest you take your business else where as well.

After visiting many companies, I decided to use AAA Hellenic Marble for our kitchen renovation. I am so happy I did! The customer service we received throughout the entire process was without a doubt the biggest differentiator between them and other businesses. The sales team was readily available and accessible at all times if we had any questions, the installation crew arrived on-time and were polite and courteous, and we even had a follow up from the sales team to ensure we were happy with the finished product. This is beyond your typical customer service. Not many companies operate this way with such individualized attention to detail, so it made our kitchen renovation all the more easy! Not to mention, AAA Hellenic offers so many quartz options within our liking (color wise) and more importantly-- within our budget! I can't say enough good things about our experience with them. I'd highly recommend this local company!

Started out well, pricing was good and service initially was high quality. Install was disappointing. Installers were rude (did not play well with our many, many other wonderful contractors) and there was little attention to detail. Corners were not straight, shampoo nooks not squared off, spacing uneven, minimal communication and follow up. Installer broke our glass shelf and brought our entire project to a standstill a week before our move in date (and Christmas). Installer informed us he broke our part but really could not have cared less. Attempts to resolve issues led to promises to call back that never happened and then just outright rude accusations. Paid to have over 2,000 sf of tile delivered to the site. When the delivery truck refused to travel down a private road, Hellenic could not have cared less. Our builder and our family had to relay time from a remote location and still pay the delivery fee. I also ordered several counter slabs from this company. For some reason they cut two holes in my bar slab and installed it in the master bath. It was supposed match the caps around the shower, and clearly it does not. Now they are refusing to replace the bar slab because it was a remnant and they say it is too expensive to buy a new slab and I should just come pick something else. In addition to paying a professional decorator to design the whole space around the bar and bar top, I have already designed the custom bar, ordered custom high-gloss paint to match the countertop and purchased custom glass hardware. I have a signed contract for this top on my bar. Their response…your husband said you could come pick something else, no big deal. Lots of lies and finger pointing. (Who would tell them to put in wall tile BEFORE the tub???!! The tub was installed 4 months ago!) Happy to share more details...too many issues for one review.

They have helpful and friendly for 15 years. Brought my own granite slab in the couldn't work with it so gave apiece to me for $100.00 Later they did my whole kitchen matching the grain of the granite beautifully. Such a pleasure to do business with.

AAA Hellenic and Al Raleigh have been great. We now recommend all our customers see Al. He is easy going professional and the showroom has an incredible selection.

Al Raleigh and AAA Hellenic have always supplied our customers with great service and quality countertop installations. The fact that they are competitive in their pricing is a bonus that makes choosing Hellenic an easy one. We recommend our customers drive out of their way and see Al before making final selections. It is usually worth the trip for them.

Mike was wonderful, knowledgable and very responsive by both email and phone. He's knows his product and listens to the clients concerns and price parameters. I am a Realtor and will be sending any clients who need his types of services to him. I have used him personally and was very, very pleased. I have had clients use many contractors and suppliers for my clients needs and Mike was the best of all to work with.

I have sent several of my clients here for countertops and I have been thrilled with their level of service. Their staff is knowledgable and professional, and the ordering process has always been very smooth, no delays or mishaps. Couldn't be happier.