ARA Cabinets 4 U
Bathroom Remodeling, Cabinet Installation, Countertop Installation, Custom Bathroom Vanities, Custom Cabinets, Custom Countertops, Custom Kitchen Cabinets, Kitchen Remodeling, Kitchen Design, Bathroom Cabinets
Arlington Heights, Bannockburn, Buffalo Grove, Deer Park, Deerfield, Des Plaines, Elk Grove Village, Glencoe, Glenview, Glenview Nas, Golf, Hawthorn Woods, Highland Park, Highwood, Hoffman Estates, Indian Creek, Inverness, Kildeer, Lake Forest, Lake Zurich, Lincolnshire, Long Grove, Mettawa, Morton Grove, Mount Prospect, Mundelein, Niles, Northbrook, Northfield, Palatine, Park Ridge, Prospect Heights, Riverwoods, Rolling Meadows, Rosemont, Schaumburg, Skokie, South Barrington, Techny, Vernon Hills, Wheeling, Winnetka, Libertyville
Upon completion of this project, the customer did sign a completion form that everything was done to his satisfaction. In Chicagoland, all homes dry out in the winter due to low humidity. This causes surfaces to contract in the winter and expand in the summer. The wood flooring is a prime example of this; it was installed at the height of a humid summer and then contracted over the winter. It will expand again over the summer months. Similarly, the same conditions caused his caulking/painting separation; his painter caulked and painted to the crown molding against our advice. This too, however, should expand back to the prior tight gap as the humidity rises. ARA has no control over seasonal expansion and contraction in the home.
Our licensed plumber hooked up the water in the bathroom according to the industry-standard hot-left /cold-right specification. Unfortunately, the home was built with the original plumbing reversed in the wall. Since the plumber did not remove the existing vanity (another worker had removed the plumbing and vanity cabinet), the plumber had no idea that the reversal existed. It was an honest and understandable mistake that was easily rectified.
The flooring issue is one in which the homeowner was unrealistic in his expectations; a barely visible eyelash that somehow found its way underneath the final floor’s finish was deemed by the homeowner as a major flaw. When ARA offered a remedy (to refinish the entire floor at no extra cost), he refused. The homeowner then became verbally abusive, and the project manager told him that he would leave until the homeowner regained his composure. No one should have to endure any abuse from anyone.
The electrical did not pass an initial final inspection due to the village inspector wanting additional circuits; this extra work was performed at no additional cost to the homeowner, despite not being included in the original proposal. All inspections were finally passed and are on record at the village hall.
The end result was that after a typical punch list, this customer did agree that everything was completed to his satisfaction. His final balance was paid. All work was inspected and completed.
We are sorry that you feel that you have had a bad experience with our workmanship. We strive to create the best possible experience for all of our clients. Initially, you had an unrealistic time frame that we embraced and met, with time to spare. Hopefully, you will come to realize that we always had your best interests in mind.
It is unfortunate that you are unhappy with your purchase. ARA Cabinets 4 U has serviced you numerous times -- at least 15 -- and we thought we had a good relationship. All work was completed and when finished, you signed off on it, indicating your satisfaction. There were manufacturer issues that were all addressed and approved.
The final call for service came almost 2½ years later, claiming that the cabinets were falling off the wall. ARA’s construction manager went out to inspect the claim. It was determined to be a structural issue with your home. The crown molding was pulling away from the ceiling in some areas, and the crown was still adhering to the ceiling in other parts. However, the nails holding the crown to the cabinets were still in the cabinets and crown, but bent into a “Z” shape. This is almost impossible to do; obviously, there were great forces being applied to the ceiling/crown attachment points.
The cabinets were installed on a tiled floor; those two bases combined with solid granite tops, granite backsplashes, and tiled backsplashes to lock the upper cabinets into place. It is physically impossible for the cabinets to shift downward in this situation. The only scenario that made sense was a structural issue with your home. We also pointed out cracks developing on adjacent door frames and drywall above the doors. You were instructed to have an engineer look into the settling issues.
The claims stated in your review are unfounded. This situation developed during a severe drought season, and the water table in the area had greatly receded. Even Lake Michigan was 6 to 8 feet lower that summer. Your home was not the only one that had severe settling issues.
You chose to blame us for defects in your home. Nails do not bend by themselves when crown molding is applied. You were shown this highly unusual bending phenomenon, and our only remedy was to re-attach the crown and use caulk to fill the gap between the ceiling and the crown. You accepted this, but apparently you never addressed the underlying settling issues. This is an example of someone trying to shift blame instead of accepting the issue and fixing the underlying problem. Every manufacturer’s cabinets would have done the exact same thing in this situation.
The kitchen is in the center of your home, and there is a post holding up a beam directly under the kitchen. The post sank and took the walls with it. The ceiling joists spanned the exterior walls and were supported by walls on a concrete foundation, thus they stayed in place. The evidence speaks for itself.
Finally, the cabinetry that you chose is a nationally recognized line that has grown through the last five decades to become the fifth largest cabinetry producer in the United States.
We are sorry that you feel that you have had a bad experience with our workmanship. We strive to create the best possible experience for all of our clients. Hopefully, you will come to realize that we always had your best interests in mind.