Bathroom Design, Bathroom Remodeling, Cabinet Installation, Custom Bathroom Vanities, Custom Cabinets, Custom Kitchen Cabinets, Custom Pantries, Kitchen Design, Kitchen Remodeling, Custom Bookcases, Custom Built-ins, Custom Cabinet Doors, Custom Entertainment Centers, Custom Home Bars, Custom Shelving, Counter Tops, 3D Cabinet/Countertop Rendering, Remodeling, Renovations
Boise, Eagle, Garden City, Kuna, Meridian, Nampa, Star
Per our follow up phone conversation regarding your review, we take great pride in exceeding our customers expectations and we clearly fell short of exceeding your expectations. With that said, we appreciate your candor in letting us know how we can improve our overall customer experience. Going forward, our installers will make sure the customer is completely satisfied with the cleanliness of the work area post-installation and prior to leaving the job site. With regards to door and wall interference, we do try and address this issue during the design phase the need for filler between walls and cabinets to accommodate our full overlay doors. In some cases, there is a trade off made between minimizing filler material between cabinets and walls Vs going to narrower cabinets. In this case, the decision was made to minimize filler rather than narrowing cabinets but we can clearly do a better job of explaining this during the design phase and will be adding that to our checklist of item to make sure we review with customers before finalizing a design.
Again, I want to thank you for the time to do a review the follow up conversations. The feedback is invaluable as we look to continually improve our processes. Please do not hesitate to contact us directly should you have any further concerns or comments.