BRYJO Roofing and Remodeling

Dear Roger,
We sincerely appreciate your business and you were a pleasure to work with. We are excited to get started on your master bathroom! Best Regards, Michael

Thank you for such a great review, Alex! Our clients are our top priority. Although Covid-19 has complicated how we run our projects, it has not distracted us from staying focused on quality workmanship and customer service. It was our pleasure to build your patio cover. We are so glad you are enjoying it!

Blessings,
Michael

Thank you Mark (and Jane) for your kind review. Fire restoration rebuilds are very tricky and Michael's 20+ years of experience allows us to provide a level of customer service and quality workmanship that many other remodelers cannot. It was his vision to save your home from being scraped to the foundation- and our team worked hard to meet your needs and step up to his vision. We are grateful to have had the opportunity to work with you both and to redesign your home. It is a blessing to see your family love your newly designed/ remodeled home as much as y'all love the neighborhood in which you live.

Thank you so much for your review! It was a pleasure working with you.

Thank you so much for such a wonderful review, Laura! It was an absolute pleasure working with you and Mike to redesign and remodel your kitchen, first to improve the flow and functionality and second, to create a light and bright space. You have a beautiful home and now you have an incredible kitchen to go with it! We are blessed to have clients like you to work with- we are grateful beyond words.

Phil Steinhofer contacted our company after the 2017 hail storm in Dallas-Fort Worth for a roof replacement and other exterior repairs through an insurance claim. Phil was solely involved in our project conversation and the only named person on our contract. Phil also gave us acceptable dates to begin his possible 2-day roof replacement which began on Friday, November 10, 2017. Typically, we always try to get two days of clear weather for roof replacements because we do not leave a roof exposed. We began the install on Friday and completed ¾ of the installation without any issues (12-hour work day). We planned to come back for ½ day on Saturday to complete the roof. On Saturday morning, I received a call on my cell phone from Lydia (wife) stating that she wanted our crew off her roof immediately. I went directly to their home and spoke with our client, Phil, reminding him of the agreed timeline. He acknowledged and agreed for BRY-JO to proceed and take the ½ day to finish the roof. Upon completion of the roof, I spoke with Phil about the other outstanding work based on the contract. We did have a few communication issues regarding stain selection and then several weeks of weather that would not permit us to complete outdoor projects..i.e. stain a fence. The work was all completed by March 2018.
We certainly appreciate that Lydia was unhappy with the “timing” of the roof replacement but as unfortunate as it is to receive a negative review, not all customers are understanding of the difficult tasks a roofer and other trades have to complete a job under constraints of Texas weather. We strive to create happy clients and believe that we have a proven track record with our more than 3500 clients. This is reflected in our 5-star reviews, testimonials, local, regional and national CoTY awards throughout our 20 years of business. We wish Phil and Lydia the best
Michael Harris

Thank you! It was a pleasure working with you. We hope to have the opportunity to work again on another project. BRY-JO Roofing & Remodeling Staff

Thank you so much for the kind words. We enjoyed working with you on all of your projects! We are so pleased you are enjoying your spaces!

Michael:

Thank you for the kind words. We are please that your project was completed to your satisfaction as it is our goal to provide our clients with exceptional craftsmanship and satisfaction! Let us know if we can help with any other contracting needs around your home.

Regards,

BRY-JO Roofing and Remodeling

Wow! Thank you so much for a rave review! We really appreciate your taking the time to share your experience with us- and we agree, our office staff and production team work diligently to provide exceptional customer service. We consider ourselves blessed to work with clients like you! Bring on the next project!

Thank you for the kind review. We are glad that you are pleased with the estimating and production process of your project. It is very important to us at BRY-JO to take care of our clients' homes as if they were family. We were most concerned that the area would be safe for your 2 babies every day. Your space looks terrific! We are looking forward to working with you again on a future project.