3X Best of Houzz Winner
Bathroom Remodeling, Cabinet Installation, Countertop Installation, Custom Kitchen Cabinets, Flooring Installation, Home Additions, Home Extensions, Home Remodeling, Kitchen Remodeling, Project Management, General Contracting, Design Services, Full Kitchen Remodel, Bath Remodel, Design Build, Custom Living Spaces, Room Additions
Corona Del Mar, Costa Mesa, Fountain Valley, Garden Grove, Huntington Beach, Irvine, Long Beach, Los Alamitos, Newport Beach, Newport Coast, Orange, Rossmoor, Santa Ana, Seal Beach, Signal Hill, Sunset Beach, Surfside, Westminster, Orange County
+ Featured Orange County Register Home Kitchen Remodel + Silver Excellence Sales DeWils Dealership Award + Best of Houzz Service Award Winner, 2014, 2015 and 2019
Todd and Gina Adamson
When I (Todd Adamson) came to your home in the evening to meet with you it was to discuss the bath tub glass enclosure. It was at that time that I explained to you that I could not give you what you wanted do to the type of tub you purchased. When you opened your personal project folder we noticed the print out I had given you of the type of tub you were to purchase along with the design perspective I had given you at time of sign up. What you purchased was not compatible with the swinging door system you were requesting. That is what I pointed out. We discussed the glass resolution and I gladly followed through at no additional expense to you.
Regarding your contract comments: The day you signed up for the bathrooms I called you 15 minutes after you had left to tell you that you had left the office with my copy that had hand written notes on it. One of which was a hand drawing of a glass system for the tile skirt tub we had proposed. In the end it was of no consequence but was the reason I could not recollect the glass design you were talking about. This was not an attempt to pass blame but rather an explanation which I didn't realize you took so defensively. I do not blame others for my mistakes.
Below is my Project managers job notes:
This is the list of plumbing items that were not available as well as
"extras" that were done at no charge
1) bathtub not on site or ordered when project started (8-29-17) and
was not delivered until 9/25/17. Upon inspection it was noted and
relayed to the Harakunis that they did not order the correct (nor any)
waste and overflow. This had to be special ordered. In order to keep
the job moving as drywall and tile start had already been scheduled,
we set the tub and did our framing without the drain system in place.
This required cutting an access panel at side yard, then to install
drain system it had to be done through a 12"x12" access. This was
extremely difficult and took an additional 3 hrs labor.
2) the sink drain assemblies that they provided were incorrect for
their vessel sinks. This caused another delay and trip.
3) shower valve assembly that they provided was not equipped with a
water shut off. Could not shut off water to shower head. Again delayed
completion as this was the last item to be done. Had to accommodate a
packed schedule in order to install shut off valve and have done
4) The bathtub that they supplied was not the type that Todd designed
the space for. Plans show a drop in tub, not a skirted tub. This
affected the shower glass design that Todd had priced into contract.
1) labor to install drain system after tub has been set.
2) replaced rotted 2x4s at exterior wall that caused by leaking
old tile job.
3) removed falling cabinetry in garage that was dangerous and barely
hanging on wall.
4) numerous return trips to install plumbing fixtures as they became available
1) We did not rough in second sink at master. It was not articulated in the word document. Todd took responsibility for that and said to me, "but clearly this was meant to be done and was just missed in the bid process." We removed vanity,
roughed sink, repaired drywall and reset vanity with no delay of game or added cost to home owner.
Our fabricator had already taken template and no delay was caused.
2) when installing hall linen cabinets we did not space the cabinets over as intended to hide the old cabinet footprint that was cut into there carpet.
In order to correct this we added the planned filler piece, shifted cabinets over and installed a flush toe kick. Again no delay. I called fabricator and made sure that he left that counter long on the left side so that he could cut to length during installation.
again no delay.
Dan Cook (Project Manager)
I accept your comments regarding organization and see where we made mistakes. I took care of those mistakes and would like to again point out they did not cost you any time or money.
Regarding your final bill:
My accounting department has my proxy to sign my name on standard documents such as preliminary notices. They were following company protocol and California Law which requires us to submit notice specific ways due to time line. We were unable to connect with you following our final work which was performed on Thursday December 21rst. Bernadette expressed that she was out of town. Following the holiday Dan communicated back and forth with Bernadette to try and meet for final payment. A date of January 6th was set up for him to do so but that was canceled by you guys the morning of January 6th with the comment that we would touch base Monday. Monday came and went with no reply. Due to the expired time line from the time of our last work they were required to invoice with preliminary notices to preserve our rights to collect. It was not our intent to lien your property nor have we done so to date but due to the holiday etc my accounting department had to file standard documentation. I was not dishonest or attempting to pass any blame when you asked about this and hopefully that is clear now.
Thank you for pointing out the issue regarding address on final invoice. I have passed this on and corrected the issue once and for all.
I hold no ill will towards either of you. I appreciate your business over the last several years and wish nothing but blessings to you and your family.
Sincerely Todd Adamson