DreamMaker Bath & Kitchen of Beaverton

DreamMaker built our house for us (not their standard job!) The finished product was amazing! The best part was the ability to take our dream from start to finish without compromise. Joe was able to help us through the initial design process (no architect necessary) and then managed the actual construction. Paco is a gem and truly knows his stuff. If you are looking for good value combined with quality work, I would highly recommend DreamMaker Bath & Kitchen.

Excellent, I have used DreamMaker in the past more than once and would definitely use them again in the future!! Josef Bender as well as the other staff have provided exceptional experiences from design to completion of every job . They are always professional, courteous, and pay particular attention to detail. The quality of work was excellent. The jobs were completed on time. The workers always arrived on time and the job sites were always cleaned up at the end of every day. Any problems or concerns were addressed in a timely manner and were followed through until resolved. Overall excellent experiences. This is not just a review of one project, but several. I have recommended them to my friends and they also have given him and his crew 5 stars. I am very picky. I expect to get my money's worth. I always feel safe and at ease when I know Josef Bender is in charge of my project. I take giving a review of a company very seriously. I recommend Josef Bender and his crew to do a 5 star job from the smallest project to multi-million dollar homes.

Joe and his crew were spot on for our project. From design to completion we were impressed. Our bathroom was no easy task, but they certainly made it look that way. Our new kitchen turned out absolutely beautiful. We will recomend & hire them for all of our remodel needs from here forward. Thank you DreamMaker

DreamMaker Bath & Kitchen remodeled our kitchen for us. We had builder grade cabinets and tile counter tops. We had the standard kitchen desk that always served as a place to dump stuff to be forgotten. Moving around our kitchen was tight with the long island in the middle. Through DMBK we were able to get affordable cabinets that looked amazing, granite counters and under mount sink, new back splash and they resized the island to give us more room to move around. Joe suggested replacing the little kitchen desk with a storage cabinet that went from floor to ceiling and had pull out drawers....what a great idea!! That DOUBLED our storage in the kitchen. They put in new LED can lights to replace the standard ugly can lights from the builder and saved us money on electricity bills. They even bought enough wood flooring to patch the area that used to be covered by the island and installed it. We are totally impressed with the professionalism, the promptness, the communication and the craftsmanship we experienced with DMBK. I would recommend them to anyone. Thanks Joe and crew!!

SPECIFIC TO DREAMMAKER OF BEAVERTON OREGON Project Scope - Small master bath project ~$10,000 update including labor and materials - Removal of vinyl shower and replaced with a floor to ceiling tile shower with glass door as well as quartz countertops on the two small bathroom vanities. Timeline - We signed our job with DreamMaker of Beaverton in March of 2016 with the work completed in December of 2017. Total time from payment to completion 22 months. Original timeline planned to complete all work was 2 to 2.5 weeks. Major Challenges Communication - Owner and Staff do not communicate or follow-up with their clients very well or timely. As an example, in a period of just less than 4 weeks we called the Owner and Project Manager no less than 15 times total, sent a minimum 3 text messages and emailed approximately 8 times and did not receive a single response. Please note that the DreamMaker Project Manager and Owner believed this level of communication was acceptable and couldn’t understand why I was disappointed. This type of service and communication made us feel as though we were not a priority and even asked “are you doing this on purpose”. Project Managers, did not keep us informed of schedule or next steps frequently. We had to consistently ask for schedules, plans, and updates. We did get a verbal 2 day look ahead plan once, however, DreamMaker did not actually meet the plan as described. After bringing this to their attention they did follow up with a one week schedule in email but it took more than a week to get this. However, again, they did not execute to this plan. Our initial Designer was ultimately let go, but communication was a challenge as well. This could have been a result of him being let go and no one picking up the account. The contract specifically calls for consistent communication to minimize disputes and disagreements. From my read of the contract and how they executed through the entire process and as illustrated by the one example above, they did not fulfill their obligations around communication. Quality - They have been out to our home to fix their mistakes 5 times. 1)Shower Leaked damaging the ceiling below the shower. 2)After initial repair shower leaked again during water test 3)Grout would remain discolored even after weeks of no use. Water was trapped in the pan and wall and was not draining correctly. 4)Shower floor was pooling water and not draining correctly. Likely same root cause as above. 5)Replaced tiles were not installed correctly. a.Not lined up with existing tiles b.Grout line was minimum 3x as large as existing tiles 6)Replaced shower floor grout was discolored before a single use. 7)Installed backsplash above vanities is not level and grout lines vary beyond industry standards. – NOTE while we claimed this item with the DreamMaker we let it go as we no longer wanted them in our home. 8)Grout lines on repaired shower floor vary beyond industry standards. NOTE while we claimed this item with DreamMaker we let it go as we no longer wanted them in our home. Many issues still remain with the work that was completed, but we have elected not to have them perform any additional repairs. For us, the issues were primarily Communication, lack of planning and communication of planning, and lack of priority or urgency when fixing their mistakes (i.e. would not show up every day, some days worked 45 mins or less even when work could be done, not doing work in prep of material arrival, etc.). We requested meetings with the Owner more than once and each time our request was not addressed and ignored. When I did speak with the Project Manager and asked if the Owner would call me or pick up my calls (I had sent of breach of contract notice so thought he might want to discuss before moving to arbitration), he said “no, as there was no reason”. No matter what the reason, if your customer has called and is requesting a meeting, seems like it is a good idea to have the meeting.

DO NOT USE THEM. Poor customer service skills, especially by the PM, Kerry. Sporadic work schedule and seemingly incompetent level of professionalism. It took 7 months to do a project that took 6-8 weeks total in comparable estimates provided by local contractors. Horrid experience and my husband and I will never use them again. We’re still finding issues that need to be addressed and, even after the the project is done, their communication skills and customer service are in the crapper. Seeing other reviews with similar issues only validates that these problems are consistent with DMBK’s business process and not a fluke. Take caution and go with your gut—use someone else.

DO NOT USE THIS COMPANY. Our bathroom remodel has taken over 1 year and it is still not done. Terrible communication, no time lines, no calls back, working only 4 hours a week at the most. Now we realize the tile they installed is flawed! They want money up front and drag on and on. Forgot to install TP holders. Did not clean up after they were done. Left floor protectors in place for home owner to deal with. BAD COMPANY. VERY FRUSTRATING.