Bathtub refinishing, Tile Refinishing, Tub Cut downs
Aspinwall, Avalon, Baldwin, Bellevue, Bethel Park, Braddock, Brentwood, Castle Shannon, Churchill, Clairton, Crafton, Dormont, East McKeesport, Emsworth, Etna, Forest Hills, Fox Chapel, Glassport, Green Tree, Greenock, Ingram, Jefferson Hills, McKees Rocks, McMurray, Millvale, Monroeville, Mount Lebanon, Mount Oliver, Mt. Lebanon, Munhall, North Braddock, North Versailles, Pitcairn, Pittsburgh, Pleasant Hills, Port Vue, Sewickley, Sharpsburg, South Park Township, Swissvale, Turtle Creek, Upper Saint Clair, West Mifflin, West View, White Oak, Whitehall, Wilkinsburg, Cambria County, Allegheny County, Washington County
The negative review by Bea Kuchta, in our opinion, is simply a customer’s sour reaction to our choice to not work with them again. If Mrs. Kuchta were so unhappy with our work in her first bathroom, why would she have called DreamMaker to remodel her 2nd bathroom.
Sometimes companies and clients simply don’t jell, and this was one of those times. The Kuchta’s signed a contract for specific work to be done. From the outset they changed their minds and decided to demo themselves, as well as purchase a light fixture which was included in the contract. Where most contractors issue and charge for “change orders,” we did not do that here, and in fact made reductions in the price of the contract to accommodate the customer.
The tub shower faucet was, in fact, too low and the plumber did discuss this in advance with Mrs. Kuchta, only to be told it was okay where it was. After it was installed, however, she decided it was too low, and wanted it raised. Our plumbers expect to be paid for their work, and a 2nd visit to the home to raise the plumbing was not out of order. Again, it could have been a “change order” with a charge, as well as the additional plumbing cost.
We did not receive these complaints from the Kuchta’s and all indications were that they were happy with their remodeled bathroom.
We wish the Kuchta’s and their new contractor, whoever it may be, good luck with the 2nd bathroom project.
Pittsburgh, PA 15227