3D Rendering, Backsplash Installation, Basement Remodeling, Bathroom Remodeling, Bathtub Installation, Cabinet Installation, Cabinet Refacing, Countertop Installation, Custom Bathroom Vanities, Custom Cabinets, Custom Countertops, Custom Kitchen Cabinets, Custom Pantries, Custom Walk-in Closets, Drafting, Floor Plans, Flooring Installation, Green Building, Handicap-Accessible Design, Historic Building Conservation, Home Additions, Home Extensions, Home Remodeling, Kitchen Remodeling, Laminate Flooring Installation, Lighting Installation, Multigenerational Homes, Outdoor Kitchen Construction, Sauna Installation, Shower Door Installation, Shower Installation, Sustainable Design, Tile Installation, Universal Design, Wood Floor Installation, Basement Design, Bathroom Design, Kitchen Design, Lighting Design, Pantry Design, Custom Cabinet Doors, Wine Cellar Design, Remodeling, Basement, Decks, Outdoor Kitchens
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Silver for Qualified Remodeler Master Design Awards 2016 - Kitchen under $75,000 Remodeling Magazine's Big 50 2016 QR Top 500 in 2012 & 2011 Angie's List Super Service Award 2011, 2013, 2014, 2015 NKBA Design Vision Stephanie Bullwinkel, CBD Jean Charlton, Allied ASID
11 Reviews for Imperial Kitchens and Baths, Inc.
Our original contract was to remove the old kitchen counters, then provide and install a custom laminate countertop, sink, faucet and hook-up the plumbing. Later, we agreed to install a sink and faucet the client found elsewhere for less money. However, this caused an issue when the first sink they bought was not compatible with the countertop. We attempted to assist the client in quickly locating a replacement, but they moved forward with purchasing a second sink on their own.
Once the old top was removed, it took a few days to fabricate the custom top to fit. During this time, the client chose to have an electrician, independent of our company, come in to repair electrical work they found once the top was removed. The client did not approach us concerning a remedy for any existing problems they had discovered.
The client’s electrician did not clean up after himself, nor did he reconnect various pieces of the kitchen he took apart while doing his work. Our installer now had additional work to do prior to installing the new counter, which we billed for at a discounted rate.
With all due respect, the client made this project more difficult by part-and-parceling the project. We are not responsible if issues arise that we have no control over, especially if they are not communicated to us. Nor are we responsible for other contractors the client opts to hire for other projects and we should not be expected to clean up after them at our expense.
Like the client, we were not happy with the initial plumbing and we did come out a second time to rework it.
A short length of trim needed to be installed, after their floors were finished by another company unrelated to us. By the time they had finished, we were out of the project.
Also, we were not happy with the countertop. Even though the client was willing to accept it, we knew the end product should be more attractive and we insisted upon replacing it at our expense. It took time to make the new pieces, but during the wait the client was using their fully functioning kitchen. With the exception of these two issues, the project took less than one month to complete.
We acknowledge that the delay was longer than typical and apologize for the wait, but we felt that the investment they made was worthy of a job done well.
Imperial Kitchens and Baths, Inc.
Brookfield, IL 60513