Interiors Unlimited

Thank you Doug and Berta for your wonderful review! We thoroughly enjoyed working with you and getting to know you both throughout the process. We wish you many happy years to come in your gorgeous condo and look forward to the next project!

Interiors Unlimited is a State Licensed Building Contractor and we were hired the Summer of 2018 to remodel a master bathroom and bedroom for Mr Thomas, after he had previously hired an unlicensed contractor who had left his home in disarray and performed work not to Code. It is our understanding that Mr Thomas was left by this previous 'contractor' after some acrimony between them.

After receiving Mr Thomas's signed contract and good faith deposit for the work quoted, we obtained a Residential Remodel Permit, issued by the Town of Fort Myers Beach. All aspects of this remodel were inspected and passed by the building officials, both during the project and on completion, signifying all work had been performed correctly and to current building code. This includes individual inspections for plumbing, electrical and framing work.

Mr Thomas, the homeowner, insisted on supplying his own shower floor tile for his bathroom project from an online vendor "www.marbleonline.com". The website Mr Thomas purchased this marble mosaic from does not specify it is suitable for shower floors. Our company stated multiple times that we do not recommend ordering from any vendors other than our own, as we cannot warranty materials from outside sources. This advice was not taken, and the shower floor was installed after being purchased by the client directly. The entire job was completed, inspected and the client was invoiced. All permits were finaled.

Mr Thomas then came into our office and argued about the price of items that had already been agreed upon when signing a contract and threatened to not pay. In order to get paid and keep a decent relationship, we deducted over $800 from his bill and received final payment. Mr Thomas stated at this time that all work had been completed to his satisfaction and we issued a Release of Lien to him.

Weeks after the job was complete and paid for, we received an email from Mr Thomas stating the shower floor tile that he had supplied had a defect in color. Mr Thomas sent us a picture of the tile showing some of the hexagon mosaic pieces were a lighter shade than others. The website he ordered from states on the product page "Natural Beauty, Natural stone does vary in pattern and color, so each piece will be unique, which is part of what makes natural stone such a beautiful and interesting material. The picture is representative of one piece of stone and your product may look different", so these variations must not be uncommon.

We responded to Mr Thomas in an email asking if the shower floor tile was cracked in any areas or felt loose. These would be signs of defective installation and we would expedite our return to rectify this. He declined to reply. As these questions were not answered by the customer and instead he replied threatening legal action against us, we ceased communication.

If this had been an installation issue, or an issue with a product that we supplied, we would gladly return to fix our work. Unfortunately, this is clearly an issue with a product purchased online directly by the customer from a site that does not even state that it is suitable for shower floors.

We are sorry that you feel the need to publicly tarnish our reputation because of this, as you have done on Yelp, Google and anywhere else you can find and hope that you can find peace now that your words are out there.

Shirley, thank you so much for the wonderful review! Working with you was such a pleasure and we are happy to have found a life-time friend in you. Your kitchen is now as fabulous as you are!!

Thank you for the wonderful review! You and Mary were a pleasure to work with and we hope you enjoy your renovated beach home for many years to come!

Thanks for your lovely review, Linda! We are happy you love your new countertops and look forward to doing more work with you next year :-)

Thank you Audrey and Matt for your review! It was such a pleasure to work with you both, and we are so proud of how the condo was completely transformed. Now it truly is a sunny slice of paradise you can call your own!