3D Rendering, Backsplash Installation, Bathroom Plumbing, Bathroom Remodeling, Bathtub Installation, Cabinet Installation, Cabinet Painting, Countertop Installation, Custom Bathroom Vanities, Custom Cabinets, Custom Countertops, Custom Kitchen Cabinets, Custom Pantries, Custom Walk-in Closets, Flooring Installation, Home Remodeling, Kitchen Plumbing, Kitchen Remodeling, Laminate Flooring Installation, Lighting Installation, Outdoor Kitchen Construction, Outdoor Kitchen Design, Shower Door Installation, Shower Installation, Tile Installation, Tile Sales, Vanity Installation, Vinyl Flooring Installation, Wood Floor Installation, Bathroom Design, Kitchen Design, Lighting Design, Closet Design, Custom Built-ins, Custom Entertainment Centers, Custom Home Bars, Remodeling
Fort Myers Beach, Ft Myers Beach, Lovers Key
11 Reviews for Interiors Unlimited
After receiving Mr Thomas's signed contract and good faith deposit for the work quoted, we obtained a Residential Remodel Permit, issued by the Town of Fort Myers Beach. All aspects of this remodel were inspected and passed by the building officials, both during the project and on completion, signifying all work had been performed correctly and to current building code. This includes individual inspections for plumbing, electrical and framing work.
Mr Thomas, the homeowner, insisted on supplying his own shower floor tile for his bathroom project from an online vendor "www.marbleonline.com". The website Mr Thomas purchased this marble mosaic from does not specify it is suitable for shower floors. Our company stated multiple times that we do not recommend ordering from any vendors other than our own, as we cannot warranty materials from outside sources. This advice was not taken, and the shower floor was installed after being purchased by the client directly. The entire job was completed, inspected and the client was invoiced. All permits were finaled.
Mr Thomas then came into our office and argued about the price of items that had already been agreed upon when signing a contract and threatened to not pay. In order to get paid and keep a decent relationship, we deducted over $800 from his bill and received final payment. Mr Thomas stated at this time that all work had been completed to his satisfaction and we issued a Release of Lien to him.
Weeks after the job was complete and paid for, we received an email from Mr Thomas stating the shower floor tile that he had supplied had a defect in color. Mr Thomas sent us a picture of the tile showing some of the hexagon mosaic pieces were a lighter shade than others. The website he ordered from states on the product page "Natural Beauty, Natural stone does vary in pattern and color, so each piece will be unique, which is part of what makes natural stone such a beautiful and interesting material. The picture is representative of one piece of stone and your product may look different", so these variations must not be uncommon.
We responded to Mr Thomas in an email asking if the shower floor tile was cracked in any areas or felt loose. These would be signs of defective installation and we would expedite our return to rectify this. He declined to reply. As these questions were not answered by the customer and instead he replied threatening legal action against us, we ceased communication.
If this had been an installation issue, or an issue with a product that we supplied, we would gladly return to fix our work. Unfortunately, this is clearly an issue with a product purchased online directly by the customer from a site that does not even state that it is suitable for shower floors.
We are sorry that you feel the need to publicly tarnish our reputation because of this, as you have done on Yelp, Google and anywhere else you can find and hope that you can find peace now that your words are out there.