I feel incredibly fortunate to have found HRR. I live in Colorado and unexpectedly inherited a house in the Baton Rouge area that was falling apart at the seams. The HVAC unit in the attic had been leaking for several months; the ceilings in the bedrooms were saggy and the fan blades drooped down like banana peels from the water damage. All of the walls were stained yellow with nicotine build-up and the whole house smelled like an ashtray from years of smoking inside. There were literal holes in the ceilings where the light fixtures used to be, the gas lines were leaking from three different places, the carport columns had completely rotted out at the bottoms, and I don't believe there was a single bathroom fixture that wasn't leaking from at least one place.
I called dozens of contractors in the area, screened them over the phone, and flew in to meet with the five that made the cut, including James with HRR. He was by far the most impressive. He was punctual, knowledgeable, honest, and patient. He took the time to walk through the entire house with me, inside and out, answering all of my questions and making great suggestions. He was very upfront with me; he didn't make wild promises that he obviously couldn't keep and he also let me know when I asked him for things that didn't actually need to be done. He didn't rush me the entire time even though, as I found out while he was leaving, it was his birthday and he had a party to go to.
When I later called James to tell him that I decided to go with HRR, he quickly emailed me a copy of their license, proof of insurance, a detailed scope of work, and pricing to look over. He again answered all of my questions and rewrote the scope multiple times until I was happy with it. I had a friend who is a contractor where I live look over everything and he told me that HRR's pricing was more than fair and the deposit they were asking for was much less than he would have asked for.
Once the scope was finalized, HRR started on the work immediately and the neighbors reported to me that HRR was over there all the time, working tirelessly. James was fantastic about keeping me informed on their progress and would send me photos and text updates regularly. If I had questions on anything, he would always text or call back within an hour. When he had questions, he would wait for my answer before moving forward. For example, when he found that the ceiling insulation didn't need to be replaced as was stipulated in the contract, he asked if I wanted to just leave it. I said yes and he gave me a credit back for what it would have cost to do the work.
When it comes to property repairs and contractor performance, I am not an easy person to impress. I've worked in Commercial Property Management for years and a large part of my job is dealing with vendors and pointing out flaws with their work. However, HRR exceeded my expectations in every way and were able to completely transform my dilapidated house into the most beautiful home in the neighborhood. I cannot say enough about how great they were. James has an incredible eye for detail and they fixed everything, right down to the pull cords on the lights in the closets. They even took it upon themselves to correct some dangerous electrical wiring, even though it wasn't in the contract and they had no obligation to do so. In fact, even after all of the work was completed and they were paid in full, James followed up and asked if there was anything else I needed or if I wanted him to mop the floor again!
I am honestly blown away by how amazing HRR is and cannot recommend them highly enough! I wish they were in Colorado so that I could hire them for all of my projects. They take a tremendous amount of pride in their work and it shows! They work quickly, are priced fairly, and their quality is second-to-none. If you're looking for the absolute best, HRR is it!
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