Karry Home Solutions
Backsplash Installation, Basement Remodeling, Bathroom Design, Bathroom Remodeling, Cabinet Installation, Cabinet Refacing, Cabinet Repair, Countertop Installation, Custom Bathroom Vanities, Custom Cabinets, Custom Countertops, Custom Kitchen Cabinets, Custom Pantries, Custom Walk-in Closets, Flooring Installation, Home Remodeling, Kitchen Design, Kitchen Remodeling, Tile Installation, Drywall Repair & Installation, Remodeling
Brampton, Concord, Georgetown, Halton Hills, Markham, Mississauga, Streetsville, Erin
We’re very sorry to hear how disappointed you are with your finished bathroom. We never like to leave a customer feeling anything less than thrilled with the finished results and we understand how frustrating this situation is.
We took full responsibility for the delay with your sink and counter after we realized the mismeasurement, and fixed it as promptly as possible. Again, we apologize as we know how frustrating delays in renovations can be.
As for the tile and grout cracking issues, we installed the tub enclosure per the proper procedure for the Schluter System. We also consulted with Schluter directly to assess any potential issues and confirmed the tile was installed correctly. We tile ceilings because that is the preferred option for about 95% of our customers (for easier cleaning).
With cracks like these, it is beyond our control. Any home can shift, causing cracks that may not have been there before. Unfortunately, not nailing or tiling near the wall/ceiling joint isn't an option and cracking will continue regardless of material or installation.
We were happy to fill the cracks that showed up around April, but if it continues, coming in to fill them every few months as you requested is only a band-aid fix. This really is a structural issue that requires an engineer at this point. We wish there was more we could do but unfortunately, this goes beyond cosmetic work.
Again, we’re truly sorry for the disappointing situation and we hope consulting with an engineer can resolve the issue.
Karry Home Solutions