Kitchens, Baths & Beyond
Bathroom Remodeling, Custom Bathroom Vanities, Custom Cabinets, Custom Kitchen Cabinets, Flooring Installation, Kitchen Remodeling, Vinyl Flooring Installation, Wood Floor Installation, Custom Flooring, Flooring Sales, Vinyl Flooring Sales, Wood Flooring Sales, Remodeling, Hardwood Flooring, Flooring
Awendaw, Daniel Island, Isle of Palms, Mount Pleasant, Sullivans Island
Kitchen of the Week November 2013 Best of Houzz Service 2015 Best of Houzz Service 2016 Best of Houzz Design 2018 Tru Cabinetry Featured Designer in 2018
Our belief is that we should rise above customer expectations to successfully complete renovations; however, on this occasion it sounds like we fell short. Sherry, it would be an understatement to say that your review was surprising.
Our mission here at KBB is to hire, train, and develop the best talent in the industry so that we may serve our community with superior products and services. We seek to achieve excellence in every project whether it is a single room design or the restoration of an entire home. All projects are completed with passion to satisfy the needs and desires of our customers.
We strive to maintain customer satisfaction and it is reinforced in our company payment policy: a 50% deposit is required at signing, a 40% payment is due after the tile or cabinet install, and the remaining 10% is due upon project completion and customer satisfaction. If the customer is unhappy, we will continue to seek solutions until we receive satisfactory approval. We take an uncompromising approach to the quality of workmanship that goes into every design.
Sherry, we want to thank you again for taking the time to express your honest concerns. With over 3,000 highly successful renovations, we never stop learning from our experiences and reviews. Your concerns are very important to us and we value your business.
Thank you very much,