Bathroom Remodeling, Custom Bathroom Vanities, Custom Cabinets, Custom Kitchen Cabinets, Home Remodeling, Kitchen Remodeling, Kitchen Design
Chandler, Gilbert, Higley, Mesa, Phoenix, Queen Creek, Chandler Heights, Sun Lakes, Tempe, Tempe Junction, Ahwatukee, Gold Canyon
National Rookie of the Year - Keller WilliamsTop Rated - Home AdvisorElite Service provider - Home AdvisorScreened & Approved - Home Advisor
- Vic M., Owner
Vic M., Owner
Vic M., Owner
Now, with that said, one of our Five Star Values is “Failing Forward”. Having never received feedback from a client like this, though the misleading comments seem unfair, we have taken the opportunity to review our processes to see where there is room for improvement.
After review, it is clear to us that there is a difference when working with an out of state client who is not living in the home, as is the case with this particular client.
When we’re working with a client on a day to day basis where they are living in the property, you have face to face contact, communication and actions happen very quickly. As this client is out of state, we have not had this same opportunity causing many delays in getting answers and approvals from both parties. It is imperative that both parties have a common goal of working together to accomplish the task of creating a beautiful home that the client is proud of and a Five Star experience along the way.
Getting our first client 1-Star has helped us to get better and we will continue to provide our proven 5-Star Experience. We do have a sincere desire to be “Your Contractor For Life” and look forward to the opportunity to deliver a 5-Star Experience to you as we have done for many others in the East Valley.