Norfolk Kitchen & Bath

We are still in the planning phase and have been working with Jen. She has been amazing to work with and has made the process so far great. She is great with communication and has given us a lot of ideas that we might not have thought about before.

We had an amazing experience working with Jennifer at the Salem store! Her communication, follow up, and general advice made the process of choosing kitchen cabinets, countertops, and hardware easy. Her realistic yet positive demeanor was greatly appreciated. We're looking forward to the final product and highly recommend Norfolk to anyone considering a kitchen remodel.

I am deeply disappointed with my experience working with this company on my kitchen remodel. While I was initially optimistic, the project turned out to be poorly managed and stressful. Cons: •The company displayed poor attention to detail and lacked clear communication regarding key decisions, such as color coordination and the style options for the stove wood hood. •They showed little to no regard for customer concerns or worries throughout the process, leaving me feeling unheard and dismissed. •Customer service was disastrous, particularly when it came to planning and scheduling. Installation dates for the countertops and backsplash were constantly delayed or unclear. •Financial management was sloppy—my charges were applied to the wrong card, which added unnecessary frustration. Pros: •The cabinet installation team was the one bright spot. They were professional, tidy, and completed their work to a high standard. Unfortunately, the negatives far outweighed the positives and we had to cancel the Countertop and Backsplash install to avoid a heart attack! I would never recommend this company to anyone looking for a kitchen remodel. Save yourself the headache and choose a company that prioritizes its customers and delivers on its promises.

NKB Braintree is a wonderful company to work with. We have an absolutely beautiful bathroom thanks to them. Nicola Hood was our designer and we can’t say enough wonderful things about her. Steve Costa was our incredible project manager along with an equally incredible team including Kevin and Matt Murphy, Mentor Malushi, Pellumb Alla and Max. They are all the masters of their craft. Steve was terrific at keeping us informed every step of the way. He also follows through on every concern. We are so happy we went with NKB Braintree and so grateful for the team that took care of us.

From start to finish one of the best groups of people. From Darby being an awesome designer, Scott always overseeing the work as project manager, the demo crew being respectful and picked up after themselves and the electrician and plumber being precise with time and great to work with the project was done within the time frame given. I separate out Jimmy and John who were the carpenters and everything in between. They were so pleasant, professional, caring and at times funny and they cared about making every detail perfect. We looked forward to the days they were here because each part was done to perfection and they were all around great people. I miss them already. We have already recommended them all to friends who are thinking of a home project.

We had a great experience with our designer Kate (Sensitive Information Hidden). Our bathroom remodel turned out beautiful! Kate was very helpful in the design process. She understood exactly what we wanted. We were very happy with the quality of the materials and work. Kate and Dan were available to answer any questions any time. Chris was also helpful in planning the project. We felt secure that they were doing all the right things and we had confidence throughout the process.

It was a great pleasure working with Merri Ao. I am thrilled with the results of my beautiful kitchen/dining room.

My husband and I just remodeled our kitchen. We were referred to Norfolk Kitchen and Bath by a friend who recently updated her kitchen as well. We worked with Soni Hanjra in the Nashua NH location. Soni met with us, listened to what we were looking for and designed our new kitchen for us. He made the process from beginning to end a wonderful experience! He’s very knowledgeable, provided excellent customer service and just a pleasure to have worked with! Thank you Soni and Norfolk Kitchen and Bath!

Just wanted to thank NKB (Braintree) for an excellent experience in my renovation of my kitchen and master bath. It started with my designer Richard who walk me through the entire process, renovating a unit in condominium can have its unique challenges. Richard presented to me multiple designs based on budget and the latest trends. The next step was meeting my project manger Scott who discussed the schedule and his subcontractors’ experiences and expectations. Scott was very patient and understanding with my work schedule and my multiple questions about the project. And lastly the NKB carpenters Mentor and Jonathan was so professional as master cabinet installers which greeted me friendly “Hi” and went over the work to be performed that day. Again, thank you Norfolk Kitchen & Bath (NKB)! Ed Quincy

Soni Hanjra was my kitchen designer at Norfolk Kitchen and Bath, and I can say it was a wonderful experience from start to finish working with the entire team from design, ordering, scheduling, delivery drivers and installation carpenters. Soni is a great listener, knowledgeable, sincere and courteous. I put my trust in him from day 1 and so thankful that I did! His attention to detail is impeccable, he loves what he does. The result is a kitchen layout that is so efficient and elegant. He is a true professional, follows through with his promises and responses in a timely manner, helps with connecting to other suppliers and guides you through the process to ensure you get the best quality within your budget and timeline. He was in touch through the entire process and the follow up customer service he provided was second to none. Highly recommend!

I highly recommend Norfolk Kitchen and Bath for professional planning and quality service on all remodeling jobs. Darby Kominick was the designer for my kitchen remodel and she did a fantastic job. She patiently answered all my questions and guided me to make the right decisions on cabinets, countertops, flooring, and hardware. She came to my home to make sure measurements were exact and responded right away to my phone calls and emails. She even went above and beyond to offer advice and photos for lighting. Darby is extremely knowledgeable and has tons of experience as a designer. I am so glad I made the decision to work with NKB and appreciate the personalized service that Darby provided.

My husband and I worked with Stephen Marchese at the Framingham location and could not of had a better experience, he truly is one of a kind! We finally have the kitchen we have alwalys dreamed of. I work in the commercial construction industry but had never designed my own kitchen and Stephen walked me through every step of the process to ensure no detail was missed. Stephen met with us at our home on multiple occasions during the design process to measure, layout and review the design in our space to make sure it was exactly what we were envisioning. We ordered the cabinets prior to demoing the old kitchen and a large dividing wall, so of course we found several "surprises" and one of them was a hidden fire wall! Stephen came right out and came up with a design to work this surprise into our new kitchen. He went back to his office and drew up a hand sketch to show me exactly what he was thinking and, in the end, it came out perfectly. He really listened to how we use our kitchen on a daily basis and reviewed each cabinet, piece of hardware and additional options in detail to ensure that we knew exactly what we were getting and that it would function the way we intended. He was great in helping me with picking the finishes for the cabinets and the hardware. I can't make a decision to save my life and once he met with us, he knew our style and was able to suggest beautiful colors for the kitchen. We ended up picking Hale Navy for the island and Heron Plume for the base and wall cabinets. He offered great advice on the appliances, lighting, countertops, backsplash, window trim and everything in between. When our installer had questions as they all do, Stephen was readily available to come out and assist him. I waited many years to finally build our dream kitchen and I can't think of one thing we would have done differently and I credit all of the success to Stephen and his wealth of knowledge in designing kitchens. I honestly can't say enough good things about Stephen and Norfolk as a company. Everyone that has walked in our house since the kitchen was installed has been "wowed"! We have already recommended him to our friends who are putting in a new kitchen and will continue to recommend him.