POTOMAC KITCHEN AND BATH LLC

DO NOT hire this company if you want to remodel your home. I signed up for Kitchen and bath remodeling in May, 2021. Both projects were not delivered as in the design on paper, and when reached out to the project manager or owner/sales agent, they would not follow up or fix the issue. Example #1: Design to include glass door for shower. They installed glass door for tub. When complained that water flows out from top of the glass door as it is short height meant for tub, project manager would insist this is the correct glass door. (see picture) Example #2: Design to include tip off tray and sliding waste baskets under the sink. They installed none. When asked the reason was both could not be installed with the newly installed sink. No answer yet, when asked why was this not communicated to me so we could have discussed installing a different sink/layout. Example #3: Design to include motion-sensor kitchen sink faucet. Incorrect installation. When reached out, I was told to call the customer service. When I called they looked at pictures and confirmed incorrect install. Correction was made which failed the next day. Its been several weeks reaching out to them but they do not respond. Example #4: Design included shower drain rectangular. Delivered was square shaped which turned rusting within first week. Reason given was rectangular drains are not good. They did replace the square drain. Example #5: Design included kitchen cabinets soft door. When testing, found out soft-door was not functioning for one drawer. Reason given was you have to push it hard when closing, where I showed it to them the others did not required a hard push. Still no response. Example #6: Design included new sink. Found out after a week of usage that it started to develop rust marks all around. I was asked to contact "Kraus" customer service which in return told me to provide order number in case replacement is desired. Reached back to owner/sales agent and its been several weeks now and have no response. Example #7: Project included that they will cover my appliances during the replacement of kitchen cabinets. Found out they continue to work without covering any appliances during the whole project. (see picture) Conclusion: - If you have hard earned money and want to spend on remodeling your home to your own design/expectations, please DO NOT hire this company. - Their workers are not skilled to do the job. -They will not respond to your calls/emails, and are bold enough to tell you on your face that they have 15+ customers and they will reach back to you when they can. -The signed contract says any defects, they will provide service or assistance. Its been several weeks, over 2 months now, no resolution or return of phone calls/emails is provided. - If a small size company is providing services like this, it clearly indicates they are focused on signing up customers, dont want to pay to hire qualified workers to include project managers.

Mustafa and his team renovated our 2br, 2 ba and replaced carpet and new paint. They installed new cabinets, granite counter tops, new designer cabinets, and floorings. They did a fantastic job, were professional and courteous. Mustafa provided me with a detailed estimate, and cost did not change!

I had an amazing experience with Mustafa and his team and very much recommend this company. First, Mustafa is a straightforward honest guy and very easy to work with. His crew are super nice, professional and are just interested in making you happy. Mustafa is very knowledgeable. I trusted each of his recommendations and he was right each time. He put in a new bathroom in our basement and then I was so pleased that I had him drywall the adjoining room (it was unfished) and then also put in granite countertop and backsplash in our kitchen. The job was done in a professional way. They check in with you to see if you are happy. And they want to know how they are doing. They clean up each night like they had never been there during the day. And the kitchen job was so fast - the countertop took one day and the backsplash took another. Mustafa and his project manager were at my house a lot to check the work. You don't pay for more than your contract - there were no hidden fees - pricing was upfront. I really couldn't be more pleased with this company and I have recommended them a lot. I have a condo in Bethesda and I will ask them to redo the whole kitchen and bathroom because I now trust them fully. and know they will do a good job. It's a family run business and Mustafa is super responsive (hard to find) and communicative throughout the whole process. They don't cut corners with the work. They are really in it to make the job look as high quality as possible. I am super pleased with their work and have included some photos. Just note that they did not do the cabinets in my kitchen (I have yet to replace those.) The pics are of the granite they did and the backsplash. For the bathroom, that whole bathroom was created. We will continue to hire them to replace countertops in our home and perhaps get around to our kitchen cabinets as well. It's nice to have found a company that I can always go to as their work really stands out! Mustafa went above and beyond making sure we were really happy with our projects! I would highly recommend them for any job you have!

Mustafa and his team are very professional, easy to work with, and do a great job. Very happy with the results.

Mustafa Demir was a delight to work with! I had a small job - installing backsplash tile in my kitchen. He was on time for each and every meeting. The team of craftsmen that came to install my tile were top notch. Mustafa checked in while they were working and then checked with me after they left to make sure I was happy. He handled this job as though he were having his own kitchen remodeled. He obviously cares about his customers. I highly recommend getting an estimate from this company when considering your next remodel project. We will be contacting them again!!

We were very happy to find this shop, where we were able to get everything we needed for our bathroom renovation. Mustafa is very professional and knowledgeable about the products in his shop. He gave us good advice when choosing products and worked with us to resolve all problems that we ran into during the renovation project. Everything was delivered on time and we felt the furniture and other products were good value for the money.