Backsplash Installation, Bathroom Remodeling, Custom Cabinets, Custom Countertops, Custom Pantries, Flooring Installation, Home Additions, Home Extensions, Home Remodeling, Kitchen Remodeling, Outdoor Kitchen Construction, Shower Installation, Window Replacement, Condo Remodeling, Single Family Home Remodeling, Hunter Douglas Window Fashions, Interior Design, Steam Showers, New Construction, Window Treatments
Dallas, Highland Park, North Dallas, Oak Lawn, University Park, Lakewood, Northeast Dallas
• 2020 Dallas NARI Contractor of the Year • 2019 Dallas NARI Contractor of the Year • EPA RRP Lead-Safe Certificated • InstallationMasters® American Architectural Manufacturers Association (AAMA) Certified Window and Door Installer
Thank you so much for selection Renowned Renovation to complete your Kitchen renovation! It was a privilege to work with such kind folks. We truly appreciate the hospitality and give you a 5 star rating as well for being great clients :)
On behalf of the entire Renowned Team we are all really surprised to hear your frustration and apologize this wasn't known or addressed sooner. Customer service is our passion at Renowned Renovation so hearing that a customer is frustrated is a loss to our team that we will work hard to correct in the future. We feel that anytime a client is upset for any reason there is room for improvement in our procedures and processes. Your project started prior to the implementation our project management software, Builder Trend, which keeps all files, schedule, communication, cost, and much more inside one app.
With regard to your project specifically; Our Team feels that you received the utmost attention, accommodation of your travel schedule, and provided the highest level of quality in the work. There is also some factual misrepresentations cited in your review that we need to clear up.
The contract value was not 50-100k as you indicated it was much lower. I've attached a screen shot of your contract, which you have on file.
The shower does not leak; you are referring to the frameless glass enclosure allowing some water through during the operation of the shower. One of the things you give up in a frameless application is the frame. We agree that your shower needs a sweep or u-channel similar to what we would use in a steam shower to close the small air space between panels. We've tried to have our glass installer out several times and are happy to work through this if you can select a business day Monday-Friday 9am-5pm that this work can be done. It will take roughly 1 hour.
Regarding the sliding glass enclosure on the bathtub. As you know through our conversations, you selected the door manufactured by Kohler and we purchased the product at Home Depot. After installation you noticed a few tiny black specs inside the glass and at no cost to you despite a contractural understanding that Renowned Renovation isn't responsible for defects or processes of Home Depot or the manufacturer, Kohler, we handled the return and replaced the door Kohler sent. Unfortunately, they sent it without a handle, which just came in at Home Depot. We are happy to install that at your earliest convenience, again, at no cost to you despite Renowned being in no way obligated to do so.
Regarding your statement, "Not very responsive once they've received their money" I've attached a screen shot of your open balance of $1653. If you could kindly place that in the mail or let us know when to stop by and pick the check up that would be great!
In closing; Our office line is 972-232-7122 which has 24 hour answering service. In the event of an emergency, or an unhappy customer which is an emergency in our book, our entire senior management team can be reached 24 hours a day 7 days a week. If there is anything not listed in your review that you have issue with we are happy to address them.