8 Houzz Awards
5 Houzz Badges
Contact Info:
John Santos
2012 Ironsides Lane
Apex, NC 27523
2012 Ironsides Lane
Apex, NC 27523
Category:
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Santos Tile & Bath provides custom tile work & installation for your bathroom renovation project, kitchen remodeling project, or tile flooring installation. Our custom tile work can include a variety of materials such as ceramic, porcelain, marble, or granite tile. We also do in-floor heating installation.
We are currently using the Schluter shower system with great results
When getting bids from different installers there are a few things to consider when comparing.
While we are not the cheapest, we are also not the most expensive.
What we do is a skill and a craft. Tile distributors and designers routinely refer us to their clients with very complex projects and expensive tile. My team is experienced and well compensated for the quality of work they do.
We carry liability and workman’s comp insurance and very importantly, any trade we send to your house will be licensed and insured as well.
We always stand behind our work. Even well after a project is completed, I have returned sometimes years later to inspect a concern of a customer.
Our reputation and quality has helped us grow into a business that has served the Triangle for 30 years with almost 50% of our projects being referral customers and many five star reviews.
Services Provided
Backsplash Installation, Bathroom Remodeling, Flooring Installation, Handicap-Accessible Design, Home Remodeling, Kitchen Remodeling, Shower Door Installation, Shower Installation, Tile Installation, Bathroom Design, Radiant floor heat
Areas Served
Apex, Cary, Chapel Hill, Durham, Fearrington, Fearrington Village, Green Level, Holly Springs, Morrisville, New Hill, Raleigh, Research Triangle Park, Wake County
Awards
CTEF certified in tile installation Santos Tile & Bath
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Load All 60 Reviews
60 Reviews for Santos Tile Inc
5.0|60 reviews
Work Quality5.0
Communication5.0
Value5.0

b7691513h
Relationship
Client
John and his team did an amazing job on our kitchen backsplash. I chose a difficult tile/pattern (handmade parallelogram tile that I wanted done in a chevron pattern). I didn't realize beforehand how intricate/tedious the work was to cut around the windows and electrical outlets and to ensure the tiles were lined up and no slivers of tiles at the end. The tiler even used a protractor (with the level) to ensure that the chevron was laid perfectly. (I now know why a previous tiler I called said that they would not do chevron tile work.) The team was professional, respectful of the house, cleaned up each evening and even worked on a Saturday on their day off to finish the job. Thank you to John, Gersdon, and Santos for a wonderful job. Looking forward to working with John and his team when we are ready for our bathroom!
December 15, 2020

Susan Sigmon
Relationship
Client
John and his crew did an amazing job on our backsplash. They were professional and overcame obstacles to create a beautiful end result. I would highly recommend them!
December 15, 2020

HU-762464558
Relationship
Client
John was recommended to us by a family friend and we couldn’t be happier. He helped us with a small bathroom issue, but made us feel like a top priority. He is responsive and a to-the-core kind person. We won’t use anyone else.
October 13, 2020

Laura K.
Relationship
Client
John's crew did a beautiful job on our kitchen back splash. They treated us, and our relatively small project like it was a major renovation! The quality is outstanding! We are so pleased. John has been a real pleasure to work with from the beginning. He really cares about his customers, and was very responsive to the many little questions I had:) We highly recommend them, and will definitely use them on future projects. This team will give you A+ customer service and quality.
September 25, 2020
Comment from Santos Tile Inc:
Thank you so much for the great review.
I was taught by my Dad , who was a small business owner, that the size of the project , or in his case the order, does not effect the quality of the service. I once asked why he would stop and service a small account and he replied " its takes 4 quarters to make a dollar" and that he had landed many bigger accounts from this smaller one. Smart man
Thank you for the opportunity to help you with your project
John
I was taught by my Dad , who was a small business owner, that the size of the project , or in his case the order, does not effect the quality of the service. I once asked why he would stop and service a small account and he replied " its takes 4 quarters to make a dollar" and that he had landed many bigger accounts from this smaller one. Smart man
Thank you for the opportunity to help you with your project
John

Laura Kalouris
Relationship
Client
John / His crew did a fantastic job on our kitchen backsplash. We couldn't be happier with the end result. We had high expectations for a job well done and Santos Tile delivered. We give it 5 stars!! The team took the time to do the job right; were very respectful of our property (this was part of a kitchen remodel), courteous and even great job on cleanup. Follow up was perfect to ensure we were satisfied with everything done on the job from start to finish! Thank you so much .. we will be recommending you to our friends
July 1, 2020

Brian Smith
Relationship
Client
John and his crew did a beautiful job remodeling our master bathroom. As first time homeowners entering our first remodeling job, we were nervous in choosing a contractor. We got three different recommendations from family friends, and we ultimately chose to work with John because he was personable and knowledgeable and we felt his quote was reasonable. We were appreciative of his communication as the project developed, and every person he brought into our home was knowledgeable and easy to work with. Even after the project was completed and we had follow-up questions, he was very responsive and helpful. We always felt we could trust him, his crew, and his judgement, and we would recommend them to anyone looking for help with a repair or remodel. Thank you again, John!
March 23, 2020
Comment from Santos Tile Inc:
Brian,
Thank you for the review. We actually thrive to make every customer a repeat customer.
I have families , like where we are currently, that I have renovated all bathrooms and other projects. One at a time of course.
Thanks again for the opportunity to help you get your home as you want it
John
Thank you for the review. We actually thrive to make every customer a repeat customer.
I have families , like where we are currently, that I have renovated all bathrooms and other projects. One at a time of course.
Thanks again for the opportunity to help you get your home as you want it
John

Steven White
Relationship
Client
Very professional and great team to work with. They did a great job on our new bathroom! Would hire again!
January 16, 2020
Comment from Santos Tile Inc:
Steven,
Thank you for the review.
I seriously care about what my customers think about us. We strive to do our best work on every job. Keeping dust and debris to a minimum, keeping folks out of their room for as little time as possible and just respecting the fact that we are in peoples personal space.
Thanks again,
John
Thank you for the review.
I seriously care about what my customers think about us. We strive to do our best work on every job. Keeping dust and debris to a minimum, keeping folks out of their room for as little time as possible and just respecting the fact that we are in peoples personal space.
Thanks again,
John

Heather Hartman
Relationship
Client
We are very pleased with the work done by Santos Tile. Owner John is personable, reliable, and stands behind his work. And, unlike with many other vendors where the owner shows up twice (once to estimate and once to collect a check), John kept on top of our job while it was underway and provided frequent updates on progress.
Our installer, Mario, is an artist who took the time to make sure the work was done right. And beyond the workmanship itself, Mario distinguished himself in the time and effort he put into keeping the work area clean. Based on previous experiences with other vendors we had heavily prepped the area ourselves ahead of time, but with Mario this proved unnecessary, so diligently did he work to limit mess and clean whatever invariably occurred.
We would recommend Santos Tile to anyone looking to complete a tile project in their home.
September 15, 2019
Comment from Santos Tile Inc:
Heather,
Thank you for the great review.
You prepped for demo so good I was going to offer you all our demo prep work,lol.
Since we do so little new construction we are used to being in occupied homes and we really try to keep dust to a minimum.
Let me know when you are ready for the master bath renovation
Thank you for the great review.
You prepped for demo so good I was going to offer you all our demo prep work,lol.
Since we do so little new construction we are used to being in occupied homes and we really try to keep dust to a minimum.
Let me know when you are ready for the master bath renovation

Tricia Millward
Relationship
Client
John Santos is a highly skilled professional and a joy to work with. He was recommended to me by a friend of a friend for a complete renovation of our 1960's era master bath, as well as moving a wall to enlarge our master closet, We could not be happier with the results. The quality of his work and that of the subcontractors that he works with is superb. The tile work exceeded my expectations! He has an eye for detail and is committed to doing the job right and did not hesitate to correct even small details to make sure we were completely happy with the result. I think I met my match in a tendency towards perfectionism and OCD! ; ) From beginning to end he was a great communicator, making sure I knew what subcontractor would be coming and at what time. Most days, John was on sight for at least part of the day. His subs were not only highly skilled professionals, who took great pride in their work, they were also personable and trustworthy. It was evident they had been working together for many years. John is a man of integrity who is fair in his dealings with homeowners as well as tradesmen. His quote was fair and there were no surprises at the end. It was not our cheapest quote but I am sure the quality was significantly higher than any of our other quotes and the project was completed in less time. I highly recommend John Santos without any reservations and will use him again on future projects.


June 18, 2019

Tony Aiello
Relationship
Client
John and his subcontractors were a pleasure to work with. The quality of their work is excellent and attention to detail is unmatched. To my wife's delight they kept our house as dust free as possible. John kept us informed on a daily basis and has the patience of a saint. Don't even think about using the home improvement centers. Just call John. He's one of the nicest guys you'll ever meet and really cares about doing the right thing for his clients. And, his price is very reasonable.
April 2, 2019

Judy Redshaw
Relationship
Client
John and David did a beautiful job on our kitchen backsplash. I definitely recommend Santos Tile for any of your tile needs!!

April 1, 2019

Gary Phillips
Relationship
Client
John did excellent work turning our 20 year old bathroom into a luxury spa. John had several ideas that we loved, expanding the shower and adding a heated floor. They ran into a very problems while remodeling, such as uneven floor, They fixed it the correct way, removing the subflooring and shaving the floor joists. We love our new bath room.




March 16, 2019Last modified:March 22, 2019
Commented: I love your faucet set up.Normally I can look at the trim and know , but not this one. Sorry
July 6, 2016
Commented: What is the brand and color of the subway tile?Whose ever tile it is, its hand made. or at least has that look. I would guess Sonoma Tile out of CA.
March 2, 2015
Commented: Tile qualityIf it's large format tile then a bow is common. And to that point cheaper tile usually, not always, has a large bow or crown as we call it, than first run tile
November 12, 2012
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