3D Rendering, Bathroom Remodeling, Countertop Installation, Custom Bathroom Vanities, Custom Cabinets, Custom Countertops, Custom Kitchen Cabinets, Floor Plans, Flooring Installation, Home Remodeling, Kitchen Remodeling, Laminate Flooring Installation, Linoleum Flooring Installation, Tile Installation, Universal Design, Vanity Installation, Vinyl Flooring Installation, Wood Floor Installation, Range Hood Sales, Kitchen Cabinet Sales, Bathroom Vanity Sales, Free Design Services, Laundry Room Cabinets, Entertainment Cabinets, Office Cabinets, Flooring Sales, Countertop Sales, Contractor Discounts, Interior Designer Discounts, Volume Discounts
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Thanks so much for the awesome review! We really appreciate you taking the time to let us know about the service Lorine provided to you with the design of your new kitchen. Please do keep us updated when your kitchen is finished by posting a photo on our Facebook page at: https://www.facebook.com/TheRTAStore/ or tag us on Instagram @thertastore.
We are very sorry to hear that you weren't happy with every aspect of your experience, we strive to make sure every customer's questions are answered promptly and correctly and that your design experience is top notch. If you experienced anything less, we truly apologize. If there were any issues with the cabinets at all, we would have certainly sent replacements as needed, as you mentioned. We understand that you were on a timeline though, so weren't able to wait for new items. The soft close adapters that we sell are Blum - those are for finishes that don't include soft close hinges as a standard feature, that's probably what you saw on the website. However, the cabinets you purchased already included soft close hinges from the manufacturer, those are not listed as Blum though. It sounds like you are happy overall with the cabinets, and we're glad to hear that, but again, if you still have any issues with them at all, please let us know and we'll get replacements sent out asap!