Alder Group, Pool and Landscape Co.
Walnut Creek, CA 94596
Custom Bocce Ball Courts, Custom Fire Pits, Custom Water Features, Deck Design, Drought Tolerant Landscaping, Garden Design, Hardscaping, Landscape Design, Landscape Plans, Natural Swimming Pools, Outdoor Lighting Design, Patio Design, Pond Construction, Pool Landscaping, Site Planning, Swimming Pool Design, Landscape Architecture, Outdoor Kitchen Construction
Alamo, Benicia, Blackhawk, Canyon, Clayton, Clyde, Danville, Diablo, El Sobrante, Lafayette, Martinez, Moraga, Oakland, Orinda, Pacheco, Piedmont, Pittsburg, Pleasant Hill, Port Costa, Richmond, San Ramon, Saranap, Walnut Creek, Cupertino, Mountain View, Santa Clara, Saratoga, Sunnyvale, Los Gatos, Atherton, Los Altos, Los Altos Hills, Menlo Park, Palo Alto, Portola Valley, Stanford, Woodside, Dublin, Livermore, Pleasanton, Sonoma, Marin, Napa, San Francisco bay area, San Francisco
Excelsior Award, Sweepstake Award, and more judged and won form the CLCA.
After only speaking to you once over the phone it seems that our 45 minute conversation about how I could offer you a free design if you accepted our proposal went unheard. You ended up declining my offer and instead wanted to start working on your design first. I respected your decision knowing you wanted to move in that direction and I referred you to one of the designers we work with.
As a note, after speaking to the designer he mentioned that he met with you on numerous occasions. He came up with four different concepts and suggested several contractors to work with on your project. It's difficult for me not to see the time and value he put in to making sure you were satisfied with the service.
We here at Alder truly care and sincerely apologize for your experience, so much so that I requested that the designer refund the $2,000.00 back to you since we referred him. Since you declined, that makes me think we never could have made you a satisfied customer.
Good luck in the future,
Owner, Alder Pool and Landscape Co.