Custom Fire Pits, Custom Water Features, Deck Design, Drafting, Garden Design, Gazebo Design & Construction, Hardscaping, Landscape Design, Landscape Plans, Patio Design, Pond Construction, Pool Landscaping, Shed Design & Construction, Site Planning, Swimming Pool Design
Alexandria, Arlington, Bethesda, Chevy Chase, DC (Washington), Dranesville, Fairfax, Fairfax Station, Falls Church, Great Falls, Herndon, Idylwood, North Bethesda, Potomac, Reston, Seven Corners, Travilah, Tysons Corner, Vienna, Wolf Trap, McLean, Rockville
Class A Contractor, Membership with ANLA, LCA, McLean Chamber of Commerce,
1)Communication About Project Scheduling
We would like to start by apologizing again to you about the project scheduling. Two factors made the spring of 2015 a challenging one for us. Last year’s historically harsh and long winter pushed our project timelines forward, despite our crew’s determined efforts to work in sub-freezing temperatures throughout the winter. We were in good company - the US economy slowed as a result of the terrible winter of 2015. Last spring was also wet and cold, further delaying projects that were underway before you signed your contract in April 2015.
Shortly after you engaged us, the designer with whom you worked accepted a job offer closer to home. As a company, we scrambled to complete all her projects before she left in June and let communication with her clients suffer during that period. We felt it was most important to finish her projects while she was still available to oversee them and that effort simply left too little time in the day to provide as many status reports as we prefer.
Due to a calculation error, the original proposal did underestimate the amount of mulch and sod your project would require. We ultimately installed approximately 2000 sq. ft. of sod and 20 cubic yards of mulch. We honored the original proposal, charging you only for 1200 sq. ft. of sod and 14 cubic yards of mulch, and absorbed the loss.
3) Unnatural Planting
We appreciate your efforts to work with us on this component of your landscape.
We reviewed the proposal and found that we did use the phrase “stump grinding” when we should have used the more comprehensive phrase “stump removal.” As you mentioned, we noted that the cost of the “stump grinding” was to be determined. It is difficult to estimate the volume of chipping that grinding produces and, without knowing the volume, we can’t calculate the cost of labor and removal including dump fees paid to the county. Although “stump grinding” is a specific service, we had meant it to include all steps in the process - grinding, hauling, and dumping - and we broke out those three steps in our final invoice to be transparent, To avoid confusion in the future, we will change our contract language to “stump removal” to include all three steps by definition.
Thank you for allowing us to work with you to resolve your concerns.